VanChat AI Chat & AI Chatbot

It automatically pulls information from our store to answer customer questions about products, orders, shipping, and more — accurately and instantly. It covers pre-sale, in-sale, and post-sale support, which has significantly reduced our customer service workload and improved conversion rates. The setup is simple, performance is smooth, and their support team is responsive and helpful. A wonderful APP for stores with a large catalog and complex info like us.

I’m honestly surprised how good VanChat is. The setup was incredibly easy, the interface is super intuitive, and it just works. Within minutes I had an AI assistant live on my shop that actually makes sense for customers. No tech headaches, no fluff.

What really stood out: I even had a personal call with the founder – rare these days and shows how much they care about building something great.

Highly recommended if you're looking for an AI chatbot that’s actually helpful and easy to manage.

Vanchat is really good. It can help us answer some basic questions from customers when we are not working. It can also guide customers to contact us in other ways to solve problems, which improves customer satisfaction and helps increase store sales! It also saves some customer service staff work. The AI's response is also very accurate and authentic. I recommend it!

This app is an absolute game-changer for my store! The setup was seamless, and everything runs smoothly without glitches. What I love the most is its customization options—it gives me the flexibility to tailor it perfectly to my needs.

The best part? The support team is on point—quick, professional, and actually helpful. Unlike other apps, they genuinely care about making things work for you.

If you're on the fence, just get it! It’s worth every bit.

Really works like a charm. We had a few issues with the multilingual set-up but that was professionally resolved by the developer. Tool is already generating sales and saving us a lot of time.

I’m really impressed with my experience using VanChat AI Chatbot & AI Smart Customer Service. The customer support is outstanding, providing quick follow-ups and efficient solutions. The technology behind this AI chat tool is among the best I’ve used, with fast, accurate, and seamless responses. I hope VanChat continues to improve and bring even better experiences in the future! Highly recommend it to others!

Literally changed my store life.
Guys, I swear, this Shopify app is a GAME CHANGER... basically, it’s a virtual assistant that answers customer questions and KNOWS EVERYTHING about your store and products.
It’s essentially ChatGPT 4o responding to your customers, but using all the information you provide. You can set up Q&A and link the answers to specific products.
For example, customers can ask to track their order in natural language, and the assistant understands it needs to give them the tracking link (pulled directly from Shopify).
And if customers have issues after their purchase, they can write to your assistant in natural language via the website chat. The assistant sends them a form to fill out with their email, phone number, and the issue.
IN SHORT: It handles 99% of customer issues, so you only have to deal with the 1% of cases, like shipment problems.

Eccezionale!!! Ho risparmiato tantissimo tempo lasciando la mia Assistant a gestire le domande di routine!!
Inoltre impara velocemente tutti i comandi impartiti D&R e li personalizza ottimizzandoli. Inoltre il bello è che ti inoltra le telefonate, messaggi, e-mail...
Ne ho provate tante ma ad oggi per me è la migliore!

J'ai compare tous les AI chatbots shopify, celui ci est le plus riche en terme de fonctionnalites.

Il est le seul a cumuler ces fonctions, qui existent aussi ailleurs pour certaines, mais jamais toutes ensembles:
- Behavioral actions (le robot peut apparaitre en fonction de la navigation des visiteurs et passer des messages dependant des actions des visiteurs.
- base de connaissance qui peut etre etendue a n'importe quel secteur d'activite, ce qui rend le robot beaucoup plus "intelligent".
- capacite d'etre entraine avec toutes sortes de fichiers, et aussi des URL! (le robot lit les pages web automatiquement).

le robot semble un peu cher compare a certains autres, mais il vaut le coup, et apres discussions avec Vanchat nous avons trouve rapidement un terrain d 'entente!

Sans pratiquement aucun training, le robot a absorbe presque instantanement la totalite de nos produits et de nos pages, et ses reponses ont tout de suite ete tres precises.

Et il fait apparemment tres bien la difference entre les questions indiscretes (combien de ventes avez vous realisées le dernier mois?) et celles auxquelles il peut répondre.

Il manque une interface administrateur pour interagir avec le robot directement via notre interface vendeur, pour lui donner des instructions generales, mais c'est en cours de developpement chez Vanchat.

Idem pour la reconnaissance d'image, important dans notre secteur (sachant qu aucun robot shopify ne fournit cette fonction a ce jour)

Et le management est super-responsive et tres a l'ecoute de nos besoins.

I recently added the VanChat chatbot to my Shopify store, and I am thrilled with the results. The AI's intelligence and responsiveness have greatly exceeded my expectations. It handles customer inquiries with ease, including more complex queries such as product comparisons, sizing, and order tracking.

This has noticeably improved my customers' shopping experience and increased my sales. For any business looking to boost customer satisfaction and streamline operations, I highly recommend VanChat!