Reviews (239)

Overall rating
4.5
Counts per rating level
  • 86% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a major time-saver and “game changer” for managing large catalogs across Etsy and Shopify. They highlight powerful bulk editing for product data, variants, and profiles, plus easy cross-channel syncing that replaces multiple tools. AI features for copy, SEO, and images are praised as platform-aware. Many find it far easier than Shopify’s native tools, and describe support as fast, hands-on, and highly responsive.

December 21, 2025

Love this app—and the fast, responsive customer service is a huge bonus. The interface is clean, intuitive, and makes it incredibly easy to find and bulk edit listings, pricing, and product details. Compared to other bulk editing tools, Vela is far more polished and user-friendly (most others feel clunky, outdated and kinda ugly).

Vela is smooth enough to confidently hand off to a VA or team member, which alone makes it incredibly valuable. We use it daily to optimize SEO, update listing titles and descriptions, create pricing profiles, and manage product photos—all in one place.

The built-in AI photo editing is a game changer. Being able to edit and improve images directly inside Vela saves so much time compared to exporting designs to Canva and re-uploading them into Shopify.

If you manage a Shopify store with more than a handful of products and value your time, this app is absolutely worth the price!

Best Ever Design Studio
United States
Over 1 year using the app
June 26, 2024

Fantastic tool for managing and updating our Shopify products. This app has saved us countless hours in writing great descriptions, tagging and optimizing all our listing. The AI integration is fantastic. Highly recommend this app at a very reasonable price.

Support to get you up and running has been extremely responsive. The app is very intuitive but I had some question and the support team answered very quickly and was very helpful!

POP SCV
United States
About 24 hours using the app
November 2, 2023

BEWARE!!! I have been using this app for a long time now with several different shops on both Shopify and Etsy! STOP --> Before you use this app, the company just rolled out a "major update" on November 1st and their update tanked all the limited features that did work before and created major problems in functionality #1 it will act like and show that you are creating new "unpublished" items, they if you go to publish them to your Shopify draft listings (not even active), it will delete the listing(s) you created. That means if you were creating a group of listings from their "create new" button, it will look like they are being created and show that an item was being created and then when you go to publish it will delete all the items from your shop, entirely! You cannot publish from create new to either publish or draft and it will delete all your item(s) not recoverable. This means if you did 10 items, added photos, video, description, etc. This update will delete all your work if you try to publish the item. #2 The new AI features do not work and will permanently delete other information within an item listing. #3 There was no improvement to the photo editing tools despite what they claim and the background removal tool no longer works for many items. #4 You cannot use many of the "new" features they added in bulk editing. You will still have to go in and manually update the items one by one even when you have selected a group of items to edit in "bulk" #4 The shop "refresh" shop button will delete or unpublish items already published in your shop. #5 The "refresh" shop button eats up your daily allowed item creation, publishing, or editing, even if you don't add, change, or do anything to any item. They require you to refresh (sync) your shop frequently to use their app and they show a timer of when you last refreshed it. It does not automatically sync with the current inventory in your shop unless you hit the refresh button. #6 They will lock down your shop when you reach a number count. For example, if you have 100 items in your shop and you hit the refresh button 10 times throughout the day, you cannot list a single new item that day as you will have hit your "1000" item a day creation/listing/update they've now imposed and didn't exist before Nov 1st! Refreshing your shop isn't creating a new listing. #7 They are offering a promotional discount right now with their update for one month free, in their emails to existing customers they said they would give one month free for those already paying for their premium upgraded subscription. Upon contacting their customer service they are refusing to honor that advertisement sent in their emails. #8 They are using the free month of premium features to auto-enroll non-upgraded linked shops into upgraded paying premium subscription services with autopay without authorization into a subscription and you have to contact them to request to be unsubscribed and have those shop(s) removed from premium subscriptions to not get charge first of December which also means you do not get the free month of premium as they are advertising. Bottomline: Proceed with caution, the limited usable features it offers can be found from other apps.

Pure Gems Minerals & Design
United States
11 months using the app
Vela replied November 3, 2023

I'll let the 340+ 5-star reviews we've received speak for the product and our dedication to supporting users and not attempt to address each of the misleading statements and blatant lies in this review.

Unfortunately, Shopify's review response policy prohibits us from posting external correspondence. However, if we could, you would see that this user is completely unhinged and likely psychotic. She reached out via chat and, in response to our efforts to assist, posted 100+ ALL CAPS threatening and explicit messages.

I'm sure that everyone here has encountered similarly outrageous customers from time to time and can relate to the disappointment felt when reading such a deranged review. While it's sad that anyone behaves this way, it's an inevitable part of running a business.

October 16, 2025

Price almost doubled for no reason at all - who asked for all this AI garbage? Why does the "Lite" plan have limited profiles whereas the top level plan which matches the Lite pricing did not have this limitation?

Ebon Emporium
United States
2 minutes using the app
October 17, 2022

This is great and so is Justin! He was very helpful in connecting my shop when I was not able to. Thank you!

Dudley Design, LLC
United States
4 months using the app
July 16, 2019

Exactly what i needed. More features will be added in the near future. You can add Other shops to your Vela! So Excited for my other shops to be added.

Bee3dgifts
United States
24 days using the app
August 31, 2019

Already saved me so much time editing some descriptions and photos. Could use a "replace" function instead of just "find and replace" to make it easier.

Iconologi
United States
6 days using the app
June 26, 2020

I've been using this app for both my Etsy and Shopify shop. Simply love it! I've saved lots of times and myself from frustration. The customer service is excellent, very responsive and very friendly. Like any apps, there are some interface you need to get used to. My advice is to do a smaller batch first.

Simply Serasi
United States
6 months using the app
December 7, 2020

Amazing app! It allows me to bulk edit quite easily. I love the variation profiles. I can update pricing for everything by editing one profile and applying. It's much faster and simpler than trying to work with the CSV from Shopify. And best of all - it's free! Free means so much to small businesses. It also can sync your etsy shop if you run one. Oh also - they have super fast and intelligent customer service!

REBEL BUTTONS
United States
About 6 hours using the app
October 23, 2018

I wish I could give this App 10+ stars!!! This App is a LIFESAVER!! I have 350+ listings and I am now able to update product information with EASE on both my website AND Etsy store!! Total game changer for a handmade business!! More time making...less time behind the computer! EVERY SHOP should have this App!!! Thank you SO MUCH for developing this App and making it FREE!!! I am one super-happy customer :))))))

Returning Grace Designs
United States
About 2 hours using the app