CBB Video Background

I have never reviewed an app before on the Shopify app store, so clearly, Incubate has truly done something amazing for me to spend my time writing this review.
--------Pros--------
-The customer service is the best I've ever seen... ever. I message. They reply. Usually within minutes. There have been many times where I get replies/solutions in under 10 minutes and I am on my way.
-There is a lot of versatility with the app. You can truly do whatever you want with it.
-It is rather easy to use!
-It does what it says it'll do and more.
--------Cons (but not really)--------
-Once or twice a month, I experience some sort of glitch with the app. Sometimes videos will disappear without reason. I can say for sure that a handful of times I thought it was the app but it was me and vise versa. On the flip side, contact them and they will have a solution in no time. I recently had all my videos stop working and contacted them. Within an hour, everything was back to normal and better than ever.
-This could very likely not be related to the app at all but my website has a rather slow speed score. I am not sure if this is because of the app, the number of videos I have (around 15-20), or something completely unrelated. This isn't too important to me but I thought I'd point it out. Overall, 5 stars. It provides a more diverse experience to showcase my products that pictures simply can't provide. I look forward to continuing the use of this app on my website!

I've used this app on 4 stores now and it works out of the box superbly. If you need any fine tuning, the support is unbelievably good and rapid. This is one very fine app with an excellent support team to back it up. Highly recommend.

This app is a lifesaver! It can replace any section on your webpage with your desired video and so much more! Plus the customer support is so quick! We had to go live a day after and help was provided within minutes!

App does what it says, and worked fine since installed. It would be great if it didn't slow down the site, i suggest to un-tick the Fast Loading as it kills the loading speed of the site especially on mobiles

I love the app it really improved the presentation of my site I got an awesome video up that connects with my customers... Im wondering if I can have different videos on different pages....

Easy to use video app that doesn't require coding and comes with good support. We have been searching all over the internet & stumble across this app. Definitely worth checking out.

I uninstalled the app cut It was not suitable for my needs and the whole website got crashed. I think something is still left in the code. to whom could I contact to?

Update: Mike responded to our review super quickly and offered a great solution to add a video under our product images that looks great. Brilliant customer service!
Really easy to use app which makes it so easy to add videos to your homepage. Support has been fantastic and really responsive when needed. One extra thing we would love would be to add a video to the product images on product pages in Shopify without it covering all the photos. This would be an amazing bonus!

I used this app to add video content that I created on the website. I couldn't figure out how to modify my Venture theme so they did it for me in minutes! Great app and fantastic service.

Their customer service is ideal, I will certainly be recommending this app to others.