CBB Video Background
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (81)
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Excellent App platform, For great advertising, promotion etc!
Constantly glitching
Hello Gigi Burris Team,
Thank you for installing our CBB • Video Background app on your store.
We are sorry if you are not happy with our app and upon checking previous email conversations with our customer service team, you were initially experiencing error 403 which indicates a Shopify Platform Outage.
Our Team had tested the app from their Sandbox stores and did not encounter the same issue and since it was a Shopify outage, the 403 error should resolve on its own. Most outage issues can actually be seen and monitored at https://www.shopifystatus.com/
Regarding the video configuration, we are more than happy to assist you or guide you with everything to make sure that the videos run smoothly on your store.
We have been reaching out to you via email and have been trying to reach you over the phone as well, so we can best assist you, however, we are unable to get through to the number we have on our records. Unfortunately, we haven't received any response via email as well.
We have a team dedicated to assisting you 24/7, so please feel free to respond to any of our emails or send us a new one at support@codeblackbelt.com and we will be happy to help and provide you with the best service possible.
We can also jump into a call or chat to help you configure your videos in your store and address any concerns you may have with our app.
Warm Regards,
Code Black Belt Support Team
Thank you so much Lucille Campo your very quick prompt response!
I totally recommend this app to everyone.
The app does exactly what i needed and they have the greatest customer service if you have an issue need help. Absolutely and 100% recommended!
And thanks for the super-fast help!!
Very good APP! I highly recommend this app to anyone looking for a seamless and user-friendly mobile application.
Thank you so much for your kind words! We really appreciate you taking the time to share your experience with us. It's awesome to hear that you found our app useful and we hope it will have a positive impact on your business.
Our support team is always happy to help 24/7.
All the best,
Customer Success Team I Shop Circle
Great app. Evan better service. I'm blown away. You don't need coding, it's simply amazing. I really recomend this app.
Thank you so much for the kind review. It's been a pleasure helping you with anything you need as we work hard to ensure our app and support team provides you with the best experience possible.
Should you need any help, feel free to reach us back. We are here 24/7 at your service 😊
Have a lovely day,
Customer Success Team I Shop Circle
Easy to use and does the trick. Had an issue which has been fixed immediately by the support team within a day. Highly recommendable!
Thank you for the great review. We’re so glad to be a part of your store's success and also we're happy to support you in your growth. Always at your service 24/7 :)
All the best,
Customer Success Team I Shop Circle
Die App ist absolut intuitiv zu bedienen und die Videos lassen sich an jedem gewünschten Platz auf der Webseite platzieren. Ein kleines Problem auf der Startseite wurde vom Support innerhalb von wenigen Minuten behoben. So macht das Spaß! Herzlichen Dank!
Thank you for your amazing 5-star review! We're glad to hear you are satisfied with Video Background and that our support team assisted you properly.
Have a lovely day,
Customer Success Team | Shop Circle
Great support and super helpful - any coding or formatting questions, they were quick and thorough with their feedback and explanations
We're happy to hear you've had an excellent experience with our support team. We know how important it is to always have someone to give us a hand when we need it.
Thank you so much for recommending us! 🤩
All the best with your business,
Customer Success Team I Shop Circle
Amazing app with great customer service. A must have!
