Reviews (444)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for stores that frequently sell out or run limited inventory. They report clear sales boosts from back‑in‑stock emails and SMS, plus easy waitlists that automatically notify shoppers and save time. Demand tracking by product and variant helps with restocking decisions, even for large catalogs. Setup is simple, customization is flexible, integrations are useful, and support is consistently fast, proactive, and hands‑on.
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this app does not work at all, worst app ever. I will be deleting. trying to install for more than an hour, does not work... waste of my time, their support is not reachable either
Thank you for your review. I am sorry the app didn't work for you - the app tries to attach itself automatically to your product pages but on certain themes, some manual configuration steps might be necessary. I am guessing this was one such.
Our support team did email you back as soon as possible to help get this resolved and I hope you received that email. Our merchant customers are seeing a lot of demand and we've been working round the clock to be responsive - and get back to them as quickly as possible. I am sorry you had a frustrating experience and that we wasted your time, but we are definitely trying to be available and do what we can to support our merchants. Thank you for trying the app out and good luck with your store. We'd be happy to get the issue addressed if you'd still like us to, just let us know. Take care and stay safe!
I use this App and the integration onto my site was easy, and their customer service was quick and polite. They had responded to my email and helped me integrate the app onto my store within a few minutes.
Pretty great app. Not a whole to configure out of the box. Had some difficulties getting it connected to our Klaviyo marketing list - but Gopinath helped figure out the mystery and get us squared away. Great customer service :)
I asked for support because I needed to translate and customize some elements in the email sent to customers and I received an answer in a few hours. The support team had fixed the problem quickly and in very collaborative way! I really appreciated!!!!
Very easy to setup and customize. Looks great on your site and works as described. The backend reporting is really nice to see what customers are waiting on the most. We had a glitch at first that wouldn’t show the widget on our out of stock items but customer service repaired and fixed it within minutes. So far so good!
Had an issue with the code still being present after uninstall but Krishnan provided very fast support in removing this. I uninstalled due to attempting to improve store speed and SWYM Back In Stock had little impact on that so I may well use it again in the future. Thanks Krishnan again for your help, support and kindness :-) Jo
This app has been great a tool for capturing information about customers that are interested in an out-of-stock product and re-engaging them when it's back in stock. The customer support team has been extremely supportive, answering questions and making changes to the design/functionality of the app to suit the needs of our business. Recommend!
Amazing customer support and quick response! Arvind was super helpful and helped me modify the colours / text of the alert email to suit my website. The app gives us detailed information about which sold out items are in demand, helping us to cater to the needs of our customer. An automated email that alerts customers once items get replenished saves us time and brings in sales. Highly recommend.
I'm puzzled over the many great reviews this app has received. This app was a headache from start to finish. The setup wasn't too smooth either, it didn't update changes I made and really wasn't intuitive. Ridiculously expensive for any valuable features, I couldn't even disable the email send outs on the 15 USD Starter plan. Support was slow, left me hanging for more than a week after which I noticed that they never helped with my issue.
It probably does what it promises on the Pro plan, but if I knew that the real cost would be 50USD a month I would have never touched it.
It's worth noting that there are some features such as SMS notifications, disabling the "email me" button on select products, and customizing your email templates, that aren't listed in the plan comparison so you have no idea until you install the app that these features are only available on Pro plans and upwards. Having all of this information up front would have been helpful. On the Starter plan, you have very little control over the app. You can't even change the email text. Rather, you need to contact Support to do it, as well as for any other changes or customizations you would like to make. It would be nice if I were able to do more things myself. That being said, the app does what it's supposed to and the Support team is great. They're very helpful and have been able to implement all of my customizations, including making the email notification button match my shop's theme. I would still recommend this app, however, in order to receive the most value out of it I think you will want to look at the Pro plan and upwards (which comes at a significantly higher monthly cost than the Starter plan).
