Weglot: AI Translation & SEO

Weglot works brilliantly and the quality of the translation is very good.

On top of that, the support is excellent. I have always received very good solutions in a very short response time. Most of the time, the adjustments were not only explained but already carried out.

I almost put 4 stars because of the price. But my website in english is ranking after translating in DE and FR and is very worth it for me. Plus the customer service is very very good.

Jeremie was incredibly helpful in walking me through the app setup process. He followed my emails patiently as I described the issues I was having, and then provided clear, step-by-step instructions to resolve it. Their knowledge of the app's features is really helpful, as he was able to suggest the right solutions. I also appreciated their resourcefulness in finding workarounds when I encountered a few minor blockages. That's really appreciated in a world in which customer service normally links you to a help center article, and you have to figure it all out. I'm grateful for their assistance and would highly recommend this app and their customer service team.

Je suis vraiment ravi de cette application de traduction ! Tout est au top, que ce soit le produit ou le service. Les traductions automatiques sont d'une précision impressionnante, et la technologie derrière est vraiment pointue.

De plus, le service client est exceptionnel. Ils sont toujours disponibles et prêts à résoudre n'importe quel problème rapidement et efficacement. La fonctionnalité d'IA pour recopier automatiquement les traductions sur tout le site est un véritable atout qui facilite la vie.

Je recommande vivement cette application à tous ceux qui ont besoin de traductions de qualité !

Le service client Weglot a travaillé à la résolution de l'affichage de notre e-commerce en langues étrangères et du paramétrage des marchés shopify.
Il n'ont pas hésité à travailler de concert avec les équipes externes à leur solution, et ont pris le temps de trouver les sources du problème qu'ils ont résolu.
Merci beaucoup l'équipe Weglot pour votre travail sérieux

Since I am not a technical person, I didn’t know how to perform the system updates. Although I was generally satisfied with Weglot’s translation service, I was almost going to cancel the system since I got stuck with error messages. However, thanks to the clear instructions from Nahomy at the help desk, which I could easily understand, I was able to make all the updates and get it working smoothly. It’s great to have a good working system, but receiving fast and needs-based technical support... that’s amazing! Thank to Weglot and Nahomy in person:)

Il s'agit de notre deuxième boutique Shopify avec laquelle nous utilisons Weglot ! Parfait pour nous car ils sont francophones !

Le support est très efficace et rapide, de plus l'application est un gain de temps incroyable car tout est très intuitif !

Super support, kümmert sich Kompetent um alle Angelegenheiten und App funktioniert einwandfrei. Nur die übersetzten Wörter reichen leider bei uns nicht aus und ich muss auf große Pläne umschwenken.

Weglot was also recommanded by other app-developers for our Shop and I realized that it is definitely a real good, comfortable and very fast app for translations. Also very important the controle and handling with translations is very easy. As I am not familiar with Shopify and Hosting/DNS-Records I had an issue with DNS-Recordings on my side. Thankfully the great and friendly support by Nahomy and Team helped me and solved it immediately. Thanks a lot!

Update review early April:
After my latest update and 1-star review (see below) and the removal of Weglot on our store / stopping our subscription, I've been properly contacted by the Weglot support team. They offered another try (normally the saying goes "three times a charm", but this would be "four times a charm") to see if we could get the implementation to work, where needed with support from their dev team.

After some initial checks back & forth earlier this week and granting Weglot access to our Shopify environment, today we've had a support hotline with Guillaume and the team at Weglot.

Step by step we've jointly redone the multi-language subdirectory implementation. After having completed the steps, we again we're confronted with some of the errors that occured earlier. However, this time with the support of their development team, they did some changes in the implementation (excluding some CSS & Javascript files), which positively resulted in a properly working Weglot implementation with Sub-directories in 3 additional languages.

Credits to their support team this time: friendly, fast, patient and knowleadgable!

Initial 1-star review late march:
We've done 3 attempts to get Weglot properly installed including the required DNS settings. In jan/feb we did it ourselves, which resulted in our website complete going offline as some other reviewers also mentioned. DNS propagation can take longer, but this was longer as normal.

Last week we did another try, this time having given Weglot's support access to our store and they did it via a second option with another CDN provider, as the default one "gave a conflict" according to their support in jan/feb.

So Weglot's friendly support did the implementation now, but still with the same results, almost 24 hours completely offline, from multiple locations across the globe, so it doesn't feel like a normal results of "DNS propagation". Also, Weglot's support indicated they've never seen it take this long and couldn't find a reason why it doesn't work for us as everything was implemented correctly and working for them as they said.

So now we uninstalled the plugin, having to source for another solution again.

I have to say that the speed and friendliness of Weglot's customer support is good, it didn't solve our issues however. So now we'll be looking for an alternative.