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They shove pop-ups into your theme then support never answers to support removing it & you cannot remove it from the settings. bad app
Thank you for reaching out to us and sharing your feedback. We sincerely apologize for any inconvenience caused by the inability to disable the pop up. We understand that this has been frustrating for you, and we genuinely appreciate your patience.
Our customer support team is dedicated to providing timely assistance. Please raise your concern with our support team, it would have taken only a few minutes to address this matter.
We will do everything we can to make your experience with Superlemon positive again!
Please do not install this APP. It has been two years they have been charging $25 every month. We have a paid plan from day 1, and it was supposed to be $15. Despite multiple tickets, we have not received the refund. And we are going to complain about this to SHOPIFY no one else should fall into this trap. They shamelessly keep charging no matter what you do. Apart from this, when you install this app, you will see the abandoned cart details in the app, but they will not show up in Shopify customers / abandoned carts, so if you discontinue the app, you will not have these abandoned carts and customer details. We are left with no option other than to write this feedback here to get their attention. Because the customer care SUCKS. They promise to refund but keep charging.
DO NOT INSTALL IT, IF YOU WANT TO MAKE YOUR MONEY SAFE, THEY ARE FRAUD WITHOUT ANY SERVICE THEY CHERGE 200$ FROM US.
Me estaban generando cobros que NUNCA autoricé, porque estaba en una plan GRATIS. Y revise que en los ultimos 6 meses me estuvieron cobrando un servicio de automatizacion que no habia solicitado, NO la instalen ni por broma , al principio es GRATIS y luego te cobran, supuestamente porque envian mensajes de automatizacion, y por esos incidentes shopify no se hace responsable.
Hola Wilder,
Lamentamos mucho tu experiencia — definitivamente no es la experiencia que queremos para nuestros usuarios.
Para aclarar, Shopify requiere una aprobación explícita antes de que cualquier aplicación pueda realizar cargos, y la facturación está vinculada a la actividad de mensajes (conversaciones de WhatsApp enviadas a través de Meta). Aun así, entendemos que esto pudo no haber sido claro en tu caso y lo tomamos muy en serio.
Desde que adquirimos SuperLemon recientemente, estamos mejorando activamente el proceso de onboarding, la transparencia en precios y los controles para evitar que algo así vuelva a ocurrir.
Ya nos hemos comunicado contigo directamente y te ofrecimos un reembolso como gesto de buena fe, y seguimos disponibles para resolver esto contigo.
Si estás dispuesto, por favor responde a nuestro correo — queremos solucionarlo.
We have contacted the team for a resolution but no response from them. There tracking link and order detail link is not working at all.
Superlemon is creating 20% discounts on my store by itself. HELP !
Screenshot: https://imgur.com/a/6Pd3iBh
I have explored all the settings and cannot understand why it is doing this. I need to stop this ASAP !
Help Please.
why were we charged when the app was uninstalled in trial period?
The support team is the worst. Didn't like the service. Poor user interface very difficult non supportive staff
Service & customer support is extremely bad, we can't log in on whats app application, support team is not even responding...
Dear Customer,
Sincere apologies for the poor customer support. We understand your frustration & difficulty in accesing WahtsApp Application.
We would like to take this chance to undo our mistakes & get on a call with you to understand your problem.
We have already sent you an mail regarding the same.
Started getting inquiries about products from customers the moment I had this app installed! Thanks!
