Reviews (317)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a strong choice for running wholesale and retail from one store, with a secure B2B portal that hides wholesale pricing from retail customers. They like the intuitive setup, quick-order forms, net terms checkout, and flexible pricing and shipping rules. Many call it their “best wholesale app,” praise the responsive, hands-on support, and note it’s reliable long term and keeps improving with useful updates.
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I've gone through a few wholesale apps and this one is the best. Love the one page ordering form and all the customizations. Highly recommend.
This app is helping us fight Coronavirus, by allowing us to supply protective equipment to healthcare & industry, while locking-out the profiteers & hoarders. Support has been fantastically helpful in setup and customising, too. Thank you!
This app helped me do a lot of stuff that other wholesale app weren't able to to do. The support team is amazing, they helped me through out the whole set up and answered my questions promptly. Highly recommend this app. Lots of features and really really good customer support!
Don't search further . This app is what you need . I am very satisfied how it works and Matt's support is really great . As I use a custom template I let him do the installation and that was the right decision . No I have a wholesale shop inside our shopify shop which with no effort . Thank you !!!!
This is the best wholesale app available. We spent a considerable amount of time testing other apps that all had at least one issue that prevented us from using them. I would strongly recommend not wasting time as we did, install this app and you will not be disappointed. Customer support is also the best experience we have had so far with any shopify app.
A L E L U I A ! ! ! ❤
After SEVERAL years looking for an app to manage wholesale orders and customers, Wholesale Gorilla app is filling ALL OUR NEEDS... I am so happy, I can't tell you how much life will be easier now with this AWESOME BEST WHOLESALE app in the WORLD!! ...and an AWESOME CUSTOMER SERVICE in addition to that..!
I LOVE you Wholesale Gorilla x x x Thank you !!!!!! Definitly worth the $29.95/month Would like to give 10 stars if I could!!
My previous wholesaler app completely changed with a new update so I was in the market for a new app. I tried numerous whosaler apps but nothing was close to my original app which was great before the change. Then I gave Wholesale Gorilla a shot and the search was over! It was exactly what I was looking for and better then my previous app. The customer service (Matt) is absolutely amazing with responses and with any help you need. Thank you and keep up the good work on this amazing app!
Gorilla is the 2nd wholesale app I have used after being totally disappointed with the first one! I'm so happy I found this one on only my 2nd go :)
The process was so quick and easy, my website wasn't a Shopify designed layout but that was no problems, Matt (who is crazy helpful!!!) set the whole system up for me and tested to ensure it was all working.
Along the way I have also wanted little additions added to suit my website and Matt has always happily changed the back end codes to accommodate my requests.
Without this app and backup support I couldn't confidently drive my business as hard down the wholesale path, this app save me so much time and makes me so extra money it would easily be the best value app I have on my website.
Long term customer to be :)
Update from 01/13/2021 - great app, great support - glad we decided to go with that app. 5 stars for both product & support experience - thanks!! Update from 12/08/2020 - again a great support experience. I contacted them again (via email this time) and received a complete & competent answer again. Great support experience again & great product, too. We are still evaluating & testing this app, but so far - it does everything we want/need. The primary reason for giving 5 stars at this stage - is their great & outstanding customer service. We have installed many other apps and I had numerous support chats with other apps & support centers. I have to say - the Gorilla support goes the extra mile. They were very responsive and I have no doubt they will resolve all the questions or issues I have (very few actually). If - after we have completed our integration & feature/functionality testing we come to a different conclusion - I will write another review - otherwise I will confirm the Stella experience, which we had so far with the Gorilla app and especially their customer service!! 5-Stars!!
I have been testing this app with a trial. I have set everything up and have been running multiple customer checkouts to look for any glitches or things I do/don't like about it. One thing right away to be aware of is they only offer shipping to be customized by pricing. Meaning, you cannot set things up for any specific customer or location (i.e., your local customers) to have free or discounted shipping.
Some features I appreciate, like the ability to tag current customers as "wholesale" and they just log in and then see your current catalog all at wholesale pricing. Other things feel kind of clunky and just lacking in terms of being streamlined and clean. When adding products to the cart logged in as a wholesale customer, I noticed that at first all products show up as their retail price and took a few seconds to change to the wholesale. This could scare wholesale customers who may not have the patience to wait those few seconds and think something is wrong with their account and give up. I can see the response to this being it is my computer or internet connection but I tried on different computers with the same result and don't have this kind of issue with other parts of my Shopify site.
Overall it's a decent design. I wouldn't call it a "gorilla" as the customizability is limited and not as intuitive or fine-tuned as I would have expected. Customer service has been good and responsive. The app itself is limited.
Hi there, this is Matt the owner of Wholesale Gorilla, thanks so much for the feedback. Depending on your store we can sometimes add custom code (free of charge of course!) to improve the speed of price changes in the cart to wholesale. One of the main challenges of working in the Shopify environment is that there is a huge variety of themes each with their own customizations, page load speed, and other apps installed. In some cases this can result in a slight delay before prices change to wholesale. We are currently looking into ways to improve the wholesale customer user experience by eliminating this issue altogether.
Development of features can be a slow process, but we are committed to providing the most useful tool possible to our customers. We very much appreciate you taking the time to give such thorough feedback since it always helps guide our development process.
Feel free to reach out to us if you have any questions. Thanks!