Reviews (318)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a strong choice for running wholesale and retail from one store, with a secure B2B portal that hides wholesale pricing from retail customers. They like the intuitive setup, quick-order forms, net terms checkout, and flexible pricing and shipping rules. Many call it their “best wholesale app,” praise the responsive, hands-on support, and note it’s reliable long term and keeps improving with useful updates.

August 22, 2024

This integration is top notch! We've been using them since we launched our website and they are amazing! I'd draw attention to their customer service which is not only the FASTEST of anyone I've worked with but every time I get the same absolutely AMAZING Clementine who always helps me with any issue. Any time there is a problem, I know she's got my back. If you're looking to integrate wholesale pricing and retail into one website seamlessly, this is the app for you!!!

French Graffiti
United States
Over 2 years using the app
Wholesale Gorilla replied August 27, 2024

Your 5-star review makes our day, especially coming from a 2+ year user! We're always striving to exceed expectations, and can't wait to bring you even more great features.

August 12, 2024

Their support is some of the best I've ever come across. I've used this app for many years and they have been consistently kind, helpful, thorough and have repeatedly gone above and beyond the scope of support to ensure our needs were met.

Thank you all for your hard work.

My Baby's Heartbeat Bear
United States
Over 3 years using the app
Wholesale Gorilla replied August 27, 2024

Thank you so much for this glowing review, and for using WG for over 3 years! We're always thrilled to hear that the app has been of help towards your business, and hope to serve you for many years to come.

August 9, 2024

Lightning fast customer service!! I had one of my wholesale customers report issues with checking out on our site - I contacted Wholesale Gorilla about the issue and they responded immediately. Clementine did some troubleshooting and had the issue resolved really quickly, which was such a relief. This is one small business that will be working with Wholesale Gorilla forever!

Chalk Cartel
United States
Almost 4 years using the app
Wholesale Gorilla replied August 12, 2024

We're over the moon about your feedback! Thanks for relying on Wholesale Gorilla to help with your wholesale business, and we look forward to bringing you even more great features down the road.

July 17, 2024

The customer service you get with this app is fantastic. They even went above and beyond to help me troubleshoot an issue that didn't have anything to do with the app. I would recommend this app to those looking for a wholesale option. The price rules are super simple to set up.

Fittings Metal Collection
United States
Over 3 years using the app
Wholesale Gorilla replied July 22, 2024

It's fantastic to hear you're enjoying Wholesale Gorilla! Thank you for your review, and stay tuned for exciting new features.

July 11, 2024

This app solves a lot of headaches for us, and we appreciate that! Customer service is fantastic with quick, very helpful responses. It checks a lot of boxes for us and is much better than the other wholesale software available outside of Shopify.

MyFirstSkateboard
United States
2 days using the app
Wholesale Gorilla replied July 15, 2024

We so appreciate the 5-star review, especially from a Premium customer such as yourself. We're always here to help, and can't wait to bring many more exciting features to the app.

July 9, 2024

I can't say enough good things about this app! The team behind it is absolutely amazing and incredibly helpful. Despite the timezone difference, they've been handled every customisation enquiry with quick and friendly support. It's so refreshing to interact with a team that genuinely cares about their users. The app itself is fantastic as well. The back-end is simple and easy to use and offers a lot of options for wholesalers to shop online.

Overall, I would highly recommend this app to anyone looking to streamline their B2B workflow and stay organised along with their B2C Shopify platform. Keep up the excellent work!"

Zag Bijoux
Australia
About 2 months using the app
Wholesale Gorilla replied July 10, 2024

Thanks so much for the amazing review! Your feedback means the world to us. We're constantly working to improve, so let us know if you have any ideas!

July 8, 2024

We had an issue where wholesale pricing was not showing up after some rule updates and right before 4th of July on a Thursday. I reached out to get the ball rolling in hopes I would have a response by the following Monday when I returned to work. Clementine responded the same day, and we started working through the issue. She even took a further look on July 4th and figured out the problem. It was an easy fix, and I didn't have to worry about customer complaints on Monday morning. This was my first time having an issue with the app, and it was because of a setting I overlooked on some new collections. Great app and amazing customer support! Thank you so much, Clementine! :)

Kitchly.com
United States
Over 2 years using the app
Wholesale Gorilla replied July 10, 2024

Absolutely delighted to hear you love Wholesale Gorilla, especially as you have been a loyal Premium customer for several years! We pour our hearts into making it great, and your review is a huge motivator. Thank you!

April 10, 2024

I would like to share my opinion about working with the Wholesale Gorilla app.

The first reason why I chose to work with it is the presence of explanatory videos and an intuitive interface. I tried other apps, but as a newcomer to working with Shopify, I found it unclear how to get started. My task was to create a store specifically for wholesale buyers. We have a fairly large production, and it was necessary to quickly and with minimal costs create an online platform for orders for our distributors. This app meets the requirements for this task: payments, prices, additional discounts, and more.

Another equally important aspect for me is the customer service. They promptly responded to any of my inquiries, helped me, and provided guidance when I couldn't figure things out myself. A big thank you to Ann for her assistance and responsiveness.

In conclusion, this is an excellent application, easy to understand, multifunctional, and at a reasonable price.

Zeta Group Wholesale
New Zealand
About 1 month using the app
Wholesale Gorilla replied April 16, 2024

Thanks so much for the fantastic review! We're always working hard to improve, so if you ever have any suggestions, please don't hesitate to share them.

March 21, 2024

Easy to use and intuitive with good manuals online as well as quick personal service. It'd be nice if the volume discount were included in the advanced package. Still great value for money compared to other apps.

Paso Paso - Farmer Owned
Germany
About 1 month using the app
Wholesale Gorilla replied March 25, 2024

We're always working to improve, and your review helps a lot. Thank you!

March 19, 2024

Cannot recommend Wholesale Gorilla highly enough! We have been using it in our store for over a year and made what was a time consuming task became streamlined and a simple process to manage all our stockists. Support requests were met promptly and excellent communication. Wholesale Gorilla is worth it in every aspect.

Haus of Dizzy
Australia
Over 2 years using the app
Wholesale Gorilla replied March 25, 2024

We put a lot of love into Wholesale Gorilla, and we're happy to hear you love it! Thanks for the review.