Reviews (318)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a strong choice for running wholesale and retail from one store, with a secure B2B portal that hides wholesale pricing from retail customers. They like the intuitive setup, quick-order forms, net terms checkout, and flexible pricing and shipping rules. Many call it their “best wholesale app,” praise the responsive, hands-on support, and note it’s reliable long term and keeps improving with useful updates.
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They keep changing the wholesale signup forms and emails and then say that Shopify did it but it's all thought their platform. They keep telling me it's basically our fault and to do the same thing that we were doing a few months ago, I have to add in 10 extra steps when all it took was an email and one link before. If you don't need to review your wholesale applicants to see if they are fraudulent like we do, this app is for you. Unfortunately, we have hundreds of applicants that lie and make up their own "business" that we have to review. You spend a lot of money with this app every month for it to be so extensive and confusing.
We’re sorry to hear that the recent changes felt frustrating or confusing. It was not our intention to shift blame or add unnecessary complexity.
We depend on customer feedback like yours to continually make our app better. In fact, your feedback has shaped recent improvements to how new wholesale applicants are reviewed. We’ve specifically addressed the issues you encountered by updating the review process to offer more control and clarity, while still keeping things efficient.
We know the balance between automation and security is especially important for stores like yours, and we’re committed to making the platform work better for your needs. We’d love for you to give us another try, and if there’s anything more we can do to help streamline your workflow, please don’t hesitate to reach out.
We've use Wholesale Gorilla for several years, and are fully satisfied with the app and the team behind it. The app works as claimed, is easy to use, and the few times we've had to contact the developer, the responses have been timely and the issues always are resolved.
We have no reason to even look at a competitor. Thanks Wholesale Gorilla!
We strive to provide great service, and the fact that you’ve stuck with Wholesale Gorilla for over 4 years tells us we’re doing something right. We really appreciate it!
We had been using Wholesale Gorilla for 3 years, and recently decided to come back—and we’re so happy we did! Everything feels more polished, easier to use, and just super straightforward.The improvements they’ve made really make managing wholesale simple.
Huge shoutout to Clementine, who was incredibly helpful throughout the whole re-onboarding process. She made everything super smooth and was always quick to answer our questions (and we had a lot!). Having that kind of personal support made all the difference.
Thanks so much for the thoughtful review! We're so glad to have you back, and are even happier that the recent app improvements are making your wholesale process easier than ever to manage. Should you need any assistance, we’re always here to support you.
Great support and great app. We considered creating a separate shopify site for wholesale, but WholeSale Gorilla allows us to run everything from our main store without that extra cost and complexity. The features are just what we need to accommodate our wholesale partners with a good solution for online ordering and terms when needed. Thanks for the great support for your app!
Thank you for the amazing review! We are thrilled to have helped streamline your wholesale selling process and look forward to further enhancing our app and support offerings.
Wholesale Gorilla has been a game-changer for our business! Their platform makes managing wholesale orders seamless, and their team is incredibly helpful. They’ve gone above and beyond to ensure everything works smoothly for us, answering questions quickly and providing excellent support. Highly recommend for anyone looking to streamline their wholesale process on a Shopify basic plan!
We work hard to deliver quality and your review is a wonderful reward. Thanks so much for sharing your experience!
We’ve been using Wholesale Gorilla for a while now, and it’s been a great addition to our Shopify store. It makes it super easy to connect directly with our wholesale accounts without jumping through hoops or paying Shopify’s premium wholesale costs. Setup was straightforward, and it just works.
One of the best parts? Their support team is actually helpful and responds quickly when you need them. That alone makes a big difference.
Your kind review absolutely made our day! We appreciate your business over the last 5 years, and look forward to helping further.
I'll be honest, when we first approached the idea of using Wholesale Gorilla, we were a bit shook by the price tag. That's a chunk of change for a small business that is just breaking into the wholesale world, however let me tell you what. While the functionality of the app is excellent, the customer service is where it's at. We recently had an issue where we updated our theme and for the life of us couldn't figure out why the application sheet on our site wasn't working. Not only did they respond quickly and with a tone that truly felt helpful, they collaborated with our shopify store, went through the code and found that we had missed an extra /head in our code. When you own a business, you have to wear all the hats, and as much as I try to understand the coding side to handle little stuff, there are some many other things I need to do with our business. Knowing that I can reach out and they are knowledgable and eager to help is a life saver. If you are looking to get into wholesale and don't want to lose AT LEAST this much a month to Faire, wholesale gorilla is your choice. Thanks y'all!
Thank you for the fantastic feedback! We're thrilled to hear that our team was able to help, and we welcome you to reach out anytime—we’re here to help!
We have been using Wholesale Gorilla for 8+ months now and it does everything we need it to and more! We tried some other solutions first, but ended up deciding on Wholesale Gorilla due to the ease of setup and the quality of their support team!
We had our first minor issue yesterday right before Black Friday weekend, and their support team developed a solution and had it up and running again in less than 12 hours! Working through the night to fix before the weekend! Talk about great customer support!
Your kind words mean a lot! We're thrilled you're a satisfied customer, and will continue to do our best to assist further as needed.
Great app and great customer service. I love having one Shopify site that serves both B2C and B2B customers. I literally rely on this app to run the B2B side, which is 90% of my business.
Thanks so much for the feedback; Discount Codes remained one of our most requested features, so we're thrilled to be able to provide it to our customers.
I initially left a 1-star review due to a misunderstanding regarding a billing issue.
However, after reaching out to the app's support team, they responded quickly and resolved the issue by issuing a refund without any hassle. The team was extremely helpful and professional throughout the process. It's clear that they care about their customers and are willing to go the extra mile to ensure satisfaction.
I'm happy to update my review and recommend this app to others.
Great customer service!
We strive to provide excellent service and your feedback lets us know we're on the right track. Thanks so much!
