B2B Wholesale Hub

B2B Wholesale Hub

Reviews (703)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants use this app to run B2B and B2C from one store, with custom per‑product wholesale pricing, member‑only pricing, volume discounts, minimum order rules, net payment terms, and quick order forms. They like its simple setup, reliable performance on large catalogs, fast price syncing and CSV bulk updates, plus product/collection hiding. Support is frequently praised as fast, patient, and hands‑on with theme, checkout, and custom code issues.

October 26, 2023

Customer service with Kay was super fast and extremely helpful! I definitely recommend this app for what it does and for the customer service, so amazing!

Dragonfly Fragrances
United States
Over 2 years using the app
Orbit replied October 31, 2023

I will definitely be passing this feedback along to Kay, thanks so much for sharing your experience!! - Emily, Head of Support

October 17, 2023

B2B Wholesale Club has been an invaluable addition to our Shopify store. Their customer service is exceptional, and it has greatly benefited our business.

Empty Studios
Australia
6 months using the app
Orbit replied October 19, 2023

I'm glad to hear the app has worked so well for you, thanks for sharing! - Emily, Head of Support

October 19, 2023

They reply super quickly, are really patient, and are always ready to help fix problems. When there are challenging issues, they explain all the possible options you can do. They're awesome!

BUBULAND HOME
Australia
About 2 years using the app
Orbit replied October 23, 2023

Thank you so much! - Emily, Head of Support

September 25, 2023

Has worked well for our needs and response when there has been an issue has been very quick!

Tonix
United States
Over 3 years using the app
Orbit replied September 27, 2023

Thank you for sharing, I appreciate it!! - Emily, Head of Support

September 27, 2023

The support team on this app is unbeatable. They are so helpful and happily took care of our concerns within the day. We are extremely impressed with Kay and the entire Orbit/Wholesale Club team. Would highly recommend.

Chez Gagné
United States
About 7 years using the app
Orbit replied October 3, 2023

I'm so glad your time using the app has been such a pleasant experience! Thanks so much for this review! - Emily, Head of Support

September 12, 2023

5 STAR FOR SURE!!!!!! Loving this app so much - I highly recommend! They have an amazing team that will make sure to guide you through the steps until everything is set in order for your wholesale clients to be able to use the app flawlessly, love it!!!

Also, one of the representee by the name of Kay, gave us awesome guidance & assistance and made sure that we were on the right track to get everything started and her email response time was definitely fast and on point. It's always a plus when you can run into a company whose employees are really passionate about their work - this lets me know that they put a lot of work into their company and highly respect their customers.

Overall, there customer service and the platform are A-1 and I would not advise using any other B2B wholesale app, especially if you're not so tech savvy...... this app is perfect. :)

Oh, forgot to mention... you also get a 30-day free trial to really understand how the system works before making a purchasing decision. Thank you so much Orbit / Kay - we are definitely looking forward to using the app on our website for as long as your app is active - you have a long-time customer for sure!!!

Thanks again guys & God Blessed!! :)

Hippy Mood
United States
6 days using the app
Orbit replied September 15, 2023

Wow this is an exceptional review!! I really appreciate you taking the time to share these kind words!! I'm so glad to hear you've had such a great experience :) - Emily, Head of Support

August 15, 2023

The app works very well, easy to setup. Technical support is fast and efficient. I recommend to everyone who needs to do wholesale.

BIOKOMA® - Dried Herbs
United States
2 months using the app
Orbit replied August 17, 2023

Thank you! - Emily, Head of Support

Edited January 17, 2025

Easy to set up and any time we've needed assistance the service staff is quick to respond with a solution.
Rob went above and beyond to help a very non-tech person reach a resolution! Thank you.

Pure Essentials Supplements
United States
Over 1 year using the app
Orbit replied August 8, 2023

Thanks for leaving this review! - Emily, Head of Support

August 4, 2023

I needed some quick assistance troubleshooting some installation issues with B2B Wholesale Club. The live chat had an agent right away (Alex) and they were extremely helpful and friendly. They helped me through each step until we got the issue resolved. Great customer support!

MPG Sport CA
Canada
Over 5 years using the app
Orbit replied August 8, 2023

So happy to hear you've been enjoying our live chat feature!! - Emily, Head of Support

October 6, 2016

Great app, and FABULOUS customer support!

Designed To Shine 2
United States
4 days using the app