B2B Wholesale Hub

B2B Wholesale Hub

Reviews (703)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants use this app to run B2B and B2C from one store, with custom per‑product wholesale pricing, member‑only pricing, volume discounts, minimum order rules, net payment terms, and quick order forms. They like its simple setup, reliable performance on large catalogs, fast price syncing and CSV bulk updates, plus product/collection hiding. Support is frequently praised as fast, patient, and hands‑on with theme, checkout, and custom code issues.

April 1, 2016

So far so good! The app is incredibly simple to use, and I like how it doesn't create a variant for each product, which normally creates a big mess of things when you are manipulating large quantities of product info using spreadsheets. Setup was quick, and the support team has been super responsive. Only drawback I've found so far is that the program rounds the total discounted amount to a whole dollar amount at checkout, but it's definitely not a deal breaker. Would definitely recommend this product!

Aquablu Mosaics
United States
Over 4 years using the app
March 1, 2016

The support was great - always willing to help with detailed explanations. This app uses percentages to get the wholesale price, but we do not use percentages for our wholesale pricing, so we had to enter like 46.6777758234876% to get the correct price, and it took a few passes to get it right. That's the only thing that caught us by surprise, but they came through with great support every time and the app worked exactly like it was supposed to. WAY better experience than the "Customer Pricing" App which was a total disaster.

Wula Drum
United States
3 months using the app
Edited March 9, 2018

If I could give more than 5 stars, I would. Luc and the entire Supple team have been incredibly amazing to work with. Their customer response time is quick and their approach thorough. They helped us with some very unique issues and had everything running in time for an important customer announcement that we needed to send. Despite our persistent requests, they were always friendly and patient, willing to get us exactly to where we needed to be. I would recommend any app by Supple and have even transferred over several of mine just to be able to work with this team. Far exceeded my expectations and the service of any other wholesale app; the frustration they saved is worth the extra cost for implementation if you have an unique needs at all.

American Canning
United States
4 days using the app
Edited September 8, 2020

Does not support the Shopify multi-currency.
The app generally works very well but when Shopify introduced the multi-currency feature it all fell apart. If the customer selects any currency other than the shop base currency then it charges everything through with retail prices not wholesale prices which seriously upset our a number of our customers who didn't spot that so were over charged.
We asked Pixel Union about that 11 months ago and they said their developers were looking at it so we waited and tried to work around it but here we are almost a year later and still no fix so we have deleted the app.
Their suggested "solution" was to disable multi currency on our web site!!
We sell internationally so need to have multi currency available.
If Pixel Union ever get this sorted we may try the app again but right now its totally useless to us.

Bone Art 2
New Zealand
Almost 4 years using the app
September 23, 2016

The app works fantastically. The auto-generated discount codes work quite well and offer great flexibility over variant price alternative apps - it also works really well for our store as we use the one shopfront to sell our stock locally and overseas and this app allows us to discount our products based on customer tags - meaning we can "discount" to remove 10% GST/tax Australian customers have to pay for our overseas customers. Also since we use a live/dynamic currency converted to show prices based on location - using discount codes as opposed to variant prices also means we have greated flexibility - don't have to run 2 or more different stores and manually manage inventory levels between the 2 with the same stock!
The customer service is great - very quick, efficient and professional. I can highly recommended this app and Supple as a company to support your needs. Thanks again Supple!

Aussie Cossie Darewear
Australia
27 days using the app
July 27, 2017

The Wholesale Pricing app has solved our problems for the missing Shopify wholesale functions. Their developer team has been extremely helpful whenever we need any assistance customizing anything. I highly recommend!

Boba Inc
United States
3 months using the app
April 13, 2017

Just starting using this product and it works exactly how it should. Excellent for stores that have many product variants and don't wish to have duplication in product variants. Great product. Would like to see a little more documentation and how to's but excellent customer service and was able to ask and have answered all questions via email.

Simone P
Canada
2 days using the app
April 3, 2017

5 stars, plus a bonus star for the awesome support I have received from Marius. The app works just like it says it does and when I had some integration issues with other apps, they worked to get those fixed for me as well. I like that the app doesn't create variants for each discount, the way this app works seems much cleaner to me. They have a loyal customer here and I recommend anyone else looking for a wholesale app to try this one first!

Wholesale Cabinet Supply
United States
2 months using the app
August 19, 2017

What I like about it: I can set a minimum amount for wholesale orders, and until that minimum is set the "checkout" button is hidden from view. Once that minimum is met, the checkout button is live again.

What I was not thrilled about: I needed to add on not just one, but two $99 surcharges to get the functionality that I think should be included in a basic wholesale system -- per-product pricing (as opposed to category-wide percentage discounts) and minimum order quantities (which is a basic feature and not included unless you pay extra). For a per-month pricing structure, these should be included. Seriously, pay per month AND pay to enable functionality before you can start paying per month forever and ever? Um, that's not cool.

However, that doesn't stop a five-star review, because once set up, this app is PERFECTION. And customer service is SPEEDY and very communicative. So that, plus the fact the app WORKS and doesn't require tinkering once it is set up, makes a five-star product. I'm completely satisfied with the results.

Notoxlife
United States
Over 1 year using the app
July 10, 2018

We can't give discounts to our wholesale customers, sad. Please improve.

Amrita Health Foods
United States
2 months using the app