B2B Wholesale Hub

B2B Wholesale Hub

Reviews (703)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants use this app to run B2B and B2C from one store, with custom per‑product wholesale pricing, member‑only pricing, volume discounts, minimum order rules, net payment terms, and quick order forms. They like its simple setup, reliable performance on large catalogs, fast price syncing and CSV bulk updates, plus product/collection hiding. Support is frequently praised as fast, patient, and hands‑on with theme, checkout, and custom code issues.

September 28, 2023

This app made setting up wholesale pricing and accounts so easy! I was able to quickly create wholesale with custom pricing tiers and account requirements with Kay's help. She provided excellent ongoing support, answering all my questions along the way promptly and in detail.

I highly recommend the B2B Wholesale Club app, especially if you need some extra guidance getting your wholesale channel launched. Their customer service is fantastic!

PartyEight
United States
1 day using the app
Orbit replied October 3, 2023

I really appreciate this thoughtful review. I will definitely pass this feedback along to Kay! - Emily, Head of Support

September 26, 2023

This app solves or needs for discount wholesale pricing and net terms using tags. The app is very easy to use and set up. If any problems are encountered support is extremely helpful and patient. My problems are addressed the same day with clear instruction. We use this app on two different sites and we couldn't be more pleased.

Grow Organic
United States
Almost 2 years using the app
Orbit replied September 28, 2023

I'm so happy to hear this, I'm glad it's been such a positive experience for you so far! - Emily, Head of Support

September 18, 2023

A very useful app if you have a separate pricing for your wholesale customers and don't want to spend thousands of dollars on Shopify Plus where this feature is in-built.
I have given 4 stars to the product as I feel there is room for improvement. Their customer service however is impeccable and I would happily give them 5 stars if it was purely on the basis of their support.

Tea People - a social enterprise speciality tea company
United Kingdom
4 months using the app
Orbit replied September 21, 2023

Thanks for your honest feedback here! I appreciate it :) - Emily, Head of Support

August 31, 2023

Always willing to help me sort any concerns out. Had issue installing onto new theme to ensure I had access to future shopify theme updates and they worked through it with me and we found a solution. Very happy to continue using this app, it's the most cost effective, whilst having all the flexible functions I require.

Lokk Stokk & Apparel
Australia
Over 2 years using the app
Orbit replied September 5, 2023

I'm so happy to hear your experience has been so positive! Thanks for leaving this review :) - Emily, Head of Support

Edited November 13, 2024

If you're looking for an alternative to Shopify Plus' wholesale features, this is it. Truly works perfectly. Any issue I've encountered has been quickly addressed by the team.

WallyGrow
United States
Over 1 year using the app
Orbit replied August 25, 2023

I'm so glad to hear your experience has been a positive one so far :) - Emily, Head of Support

August 13, 2023

The app was so simple and easy to configure and the support is responsive whenever there's an issue with the setup. They will guide and help you to resolve the issues immediately. Thank you.

Side note: would be best if the app is compatible with Ajax carting.

Little and Wood
United States
4 months using the app
Orbit replied August 15, 2023

Thank you for leaving this review! I really appreciate the feedback - ajax compatibility is a big request we're getting and something our Product team has been exploring. I appreciate you speaking up about it! - Emily, Head of Support

August 28, 2023

Awesome App and awesome support. Very fast....we had to do an emergency theme update because our old theme just flat out stopped working! Had to get everything up and running again, and these folks got us back on track fast. Would definitely recommend this app for your wholesale store requirements.

Inahsi Naturals
United States
Over 2 years using the app
Orbit replied September 5, 2023

Thanks so much for sharing your experience! - Emily, Head of Support

August 18, 2023

Great app! Super easy integration to include a B2B option on our website for wholesalers. Plenty of options to configure it to ensure it works well for your business, and set-up was super easy. Had a couple of questions along the way and customer support was incredibly quick and helpful. Would definitely recommend this app to e-commerce brands looking for a B2B integration for their online store.

Charlie and Fox
Australia
5 days using the app
Orbit replied August 24, 2023

Thank you so much for the kind words!! - Emily, Head of Support

August 17, 2023

This app no longer works for retailers who sell internationally and use Shopify markets. It is a huge shame as we have been using this app for 4 years and it worked well for us. However it has not kept up, and international retailers are unable to place orders if a store has Shopify Markets in place, even if you ask the customer to check out in your store's home currency. The app developers have confirmed this is a limitation of the app and have no timeframe for resolution. If you are a retailer who sells internationally, don't waste your time on this.

Lumiere Equestrian
Australia
About 4 years using the app
Orbit replied August 18, 2023

Hi there! I'm so sorry to hear you're frustrated with our current incompatibility with Shopify Markets. This is something our Product team is currently investigating to find a solution for. We'll be sending you a follow up email this afternoon with more detail on that, please make sure to check your email! In the meantime, I truly appreciate you sharing this feedback, it means a lot! - Emily, Head of Support

August 4, 2023

Feature wise the app is great, however, the lack of compatibility with Shop accounts is a massive drawback! We have reached out to support for an answer on whether this issue will be resolved and have had no response. Pretty disappointing because otherwise the app is great.

Premax Skincare
Australia
Almost 2 years using the app
Orbit replied August 8, 2023

I'm sorry to hear you've been having trouble getting in touch! Looks like we responded to your message the same day you sent it. Can you check your spam folders? I've just sent you another email now as a follow-up. Hope to hear from you! - Emily, Head of Support