Reviews (153)

Overall rating
2.5
Counts per rating level
  • 25% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 53% of ratings are 1 stars
May 15, 2024

As a general point, the Xero Sync Integration is absolutely essential to our business - I don’t know how we’d do the bookkeeping for a Shopify-based business without it.

I am writing a review after the resolution of a recent problem; we had a longstanding issue where we had a gap in our data for 18 months that we hadn’t got round to solving due to Covid backlogs. When I finally got around to it sorting it, I couldn’t make the data exports work properly. I was very worried this meant months of extremely tedious labour to manually enter all the data into Xero. Thankfully Irfan came to the rescue. He worked diligently and very efficiently with the developers, and they were able to investigate and diagnose the problem, and offer a solution. All of the data is now in automatically exported into Xero, and completely up to date.

I am incredibly grateful to Irfan and the developer he worked with - please keep doing what you're doing guys, it is really appreciated.

EarBuddies™
United Kingdom
Over 2 years using the app
Bold replied May 17, 2024

Thank you for the review! Your positive feedback keeps us going. We're glad Irfan was able to help resolve your issue.

October 21, 2025

Daniel was so helpful with resolving an issue for me. He responded very quickly also. I've found the app works really well and saves a lot of time.

PlayEasy - SpeakEasy SLT
Ireland
Over 4 years using the app
June 16, 2025

Despite the poor reviews here, our experience is really good. We had an issue with sync failure and Daniel at Bold came back to use straight away and resolved the issue.
Really great service guys. Thank you.

Concrete Lab
United Kingdom
Over 6 years using the app
April 30, 2025

This app works really well for me. And they are fast and responsive to solve the minor issues I might occasionally have.

Banshee Bikes UK
United Kingdom
About 5 years using the app
July 10, 2017

As someone with no previous accounting experience, I have found Xero to be perfect for my new small business needs. The system is very easy to use and the support has been fantastic. Links easily with my Shopify store and there are helpful tutorials if you get stuck.

Dot Pt
United Kingdom
3 months using the app
March 7, 2020

Jericho has helped both times I have had issues creating product codes and using the mapping tool - he is fantastic!

PASSENGER
Australia
Over 2 years using the app
June 8, 2020

Had a problem with it exporting from my shopify and contacted Bold support. i recieved great and quick help from Carter and he fixed the problem in minutes.

A'del Natural Cosmetics
United States
Over 1 year using the app
December 7, 2020

Great experience with this app. Support staff (Nikhil) was very professional and helpful. Issue was fixed promptly efficiently.

Aussie Kids at Work
Australia
Over 3 years using the app
March 23, 2021

Thank you very much Hamza for your speedy response regarding our problem , it is much appreciated that you got back to us so quick!

YOGISLOPS
South Africa
About 1 year using the app
Bold replied March 23, 2021

Thank you for your review. So thrilled that Hamza was there to assist you with the issues you were experiencing. We are always happy to help!

March 25, 2021

Thank you Hazma for helping we transfer missing invoices - We had some invoices that has not transferred across to our xero software but Hazma got it working. Great work. Thanks.

The Commonfolk Traders
Australia
Over 1 year using the app
Bold replied March 26, 2021

Thank you for your review. We are so happy that Hazma was there to help you with the app. Glad that everything is working great, thank you for choosing Bold!