Zipchat AI Chatbot & Live Chat
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (208)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this chatbot saves time by handling most repetitive support questions 24/7, reducing tickets and freeing staff for complex tasks. Many report strong sales impact through guided selling, cart recovery, and higher conversion rates and AOV. Setup is quick, customization is flexible, and it supports multiple languages. Merchants highlight human‑like responses, reliable performance for high‑volume stores, and highly responsive, proactive support.
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The customer service is the worst I experienced in this industry. I am a paying customer. I have several agents deployed, and these guys take more than one week responding and trying to solve problems for paying customers. In e-commerce, time equals money. If you're trusting your sales to be performing at its best potential, this is not the right one.
Best app to answer the customers 7d/7, answers quality is really good and it bring us more conversions without efforts!
Adding ZipChat to my Shopify store was a great move!
It was straightforward to set up and it's simple to use. The chat is super handy for customers. They can find products faster or ask questions about the store and policies and give to your customers 24/7 live replies!.
Excellent, I recommend it.
Amazing Experience!
Using ZipChat has been an absolute game-changer for me. The app is super intuitive and easy to use, and I genuinely love how smoothly everything works. Whether it's the design, features, or overall functionality—everything just clicks. I’ve had an amazing experience so far and highly recommend it to anyone looking for a top-notch chat app!
Montreal, Canada
Out of the thousands of apps in the Shopify App Store, this is definitely one of the best! We have been using Zipchat for over a year now, and there’s absolutely nothing to complain about. Plus, their customer service is incredibly fast and helpful whenever you need anything. Thank you, Zipchat team—you make our lives so much easier every single day!
spammed me by sending me an email not to use their competition. After I recently signed up for their competitor. Stalkerish marketing at its finest. Couldn't care less if they actually offer a good product, I can't recommend a company that uses shady marketing practices. I can only imagine what they'd actually be doing with my data if I used them...
Thanks for taking the time to share your thoughts.
To clarify, no one on our team “spammed” you. What happened is that one of our sales reps came across your store, thought it looked great, noticed you were using another product, and reached out to the publicly listed email to start a conversation. That’s not shady — that’s exactly what good outreach looks like. We always aim to be respectful, direct, and relevant.
As for Zipchat itself: this review doesn’t reflect the actual product or experience we provide, which is what this platform is meant to showcase. Zipchat is trusted and loved by thousands of users, and we take data privacy extremely seriously. Security is not just a priority — it’s a fundamental part of how we operate.
We stand by our product and our approach, and we’re confident that anyone who tries Zipchat for what it truly is will see the difference.
— The Zipchat Team
I tried many different AI chats, but nothing came close to this. The support is super fast and friendly. This AI chat app does everything that a CS can do but even better because you don't need to micromanage it lol. Just feed it the correct data and that is all. Highly recommend!
I believe in providing great customer service! ZipChat helps me do that by helping my customers find what they are looking for, their AI Chatbot is highly recommended!
Thank you for your review, really appreciated.
Amazing app. Very good to use!
After trying several AI chatbots over the years, I've been using Zipchat for almost two years now, and I can confidently say it's the best AI chatbot out there. Its flexibility in responses and the remarkably human-like quality of its interactions are truly impressive.
