Zipchat AI Chatbot & Live Chat

Zipchat AI Chatbot & Live Chat

Reviews (208)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this chatbot saves time by handling most repetitive support questions 24/7, reducing tickets and freeing staff for complex tasks. Many report strong sales impact through guided selling, cart recovery, and higher conversion rates and AOV. Setup is quick, customization is flexible, and it supports multiple languages. Merchants highlight human‑like responses, reliable performance for high‑volume stores, and highly responsive, proactive support.

April 29, 2025

The app works great. I love the integration with Whatsapp and the endless possibilities of personalizations inside the campaign manager.
If you want to scale up your business, this is the app for you

gofor360
Italy
27 days using the app
Edited November 13, 2025

Installazione super veloce. Interfaccia facile e intuitiva. Possibilità di tracciare gli ordini provenienti dalla chat. Rispetta le indicazioni con molta precisione. Attiva da pochi giorni nel mio ecommerce ma questo è.

Imballaggi360.com
Italy
11 months using the app
May 30, 2024

app consigliata per chi gestisce un e-commerce e vuole sfruttare il potere dell'AI per supportare e ottimizzare gli utenti nella loro customer journey

RedMoringa
Italy
17 days using the app
ZIPCHAT INC replied June 6, 2024

Grazie mille per la tua recensione. Facciamo del nostro meglio per costruire il prodotto migliore possibile.

March 26, 2024

Wonderful Ai Chatbot that significantly improved our customers purchasing experience. Super smooth and quick integration and easy to use. In case of questions the ZipChat Sales Team was always very proactive to assist.

Dalfilo DE
Italy
About 1 month using the app
July 21, 2023

Amazing app. Really, all it takes is trying it out to see its incredible potential! An ultra-responsive, even proactive, support that continually improves its services! It makes all other chatbots look like outdated applications!

Mool
France
About 1 month using the app
ZIPCHAT INC replied July 22, 2023

Thank you so much for the fantastic feedback! 🚀 We're so happy to hear you're finding ZipChat to be super responsive and always improving. It's fantastic that we're standing out from the crowd. 🌟 Thanks for trying out ZipChat and being part of our community!

May 25, 2023

Very good value !
Works well if you train it well, add manual corrections of first 100 conversations and then it delivers very good value on 95% of cases !

Le Petit Lunetier
France
13 minutes using the app
May 26, 2023

Excellente application !
Pratique, les réponses sont parfaites et surtout ! la possibilité de modifier des réponses pour que l'IA apprenne est vraiment un + !
Je recommande les yeux fermés !

Kaitsuko
France
About 8 hours using the app
June 2, 2026

meilleure app, je l'utilise depuis 2 ans. Je peux vous dire qu'il est beaucoup mieux que georgias

FrenchBeautyHub
Belgium
About 1 year using the app
ZIPCHAT INC replied June 2, 2026

Merci beaucoup ! Ça fait vraiment plaisir de vous compter parmi nous depuis 2 ans. 🙌

February 16, 2026

Works really good!

The Pigment
Austria
7 months using the app
February 13, 2026

A very functional chatbot with a backend that is easy to use, intuitive, and well-designed. The interface makes it simple to manage settings and workflows, even for users without technical experience. Overall, it’s a reliable and efficient solution for streamlining communication and automation

Conte' Scarpe e Moda
Italy
7 months using the app