Reviews (373)

Overall rating
4.7
Counts per rating level
  • 93% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app significantly improves ad performance and ROAS versus running Meta/Google ads themselves or via agencies, often increasing sales while reducing ad spend. They like the “set-and-forget” AI that optimizes budgets and bids across channels, the clear centralized dashboard, and easy setup compared to native platforms. Support is described as fast, proactive, and strategic, helping many replace agencies with better results and more control.

September 29, 2025

I just signed up a week ago and I am impressed by the Adscale system so far. This platform has gotten me much better results than an agency was able to do. I had a meeting with Idan and he walked me through optimization and reviewed my ads. He gave me great tips and let me know I was on the right path. Thank you Idan! My only suggestion is for Adscale to make many more videos for people to watch about best practices and optimizing the ads. You have one video that gives basic advice set up but we need more explainer videos.

Moderne Monocle
United States
9 days using the app
September 9, 2025

Great and responsive costumer service with our success manager Ksenia.

Amazingly, we have been able to see growth in our e-commerce by working with Adscale and their optimization tools while reducing our overall ad spend.

Ksenia and the back-end team are very attentive to all aspects of the campaign management.

Saltwater Luxe
United States
6 months using the app
September 8, 2025

Adscale has been a great partner in helping us scale with purpose and intention, not just chasing numbers. Our account manager, Kseniya, has been incredible, always proactive, thoughtful, and easy to work with. She’s become a real asset to our team, making the process smooth and collaborative. We’ve seen steady, meaningful growth and feel confident knowing we’re building in the right direction.

DandyMen Co.
United States
5 months using the app
August 11, 2025

I WAS using an independent social media manager, it was working well but my costs keep on going up and they would just tell me it was due to creative fatigue and other excuses. I would send in new images and it was always the same excuse.. "we need more budget to test." I was tired of it and needed a change!

I found AdScale and WOW, what a difference. From the first zoom meeting their knowledge and follow thru have been everything I can ask for. As advertised, my costs went down substantially while my ROAS and purchases went up. I was expecting a slight decrease in sales during the transition but that didn't happen. Their AI and personal help (white glove service) have taken this task off of my plate and put it into a trusted partner.

I have been working with Kseniya for only 2 months now but she immediately understood my business, my products, and my goals. While I am confident that any of their employee's would do well, I truly feel fortunate to have been matched with Kseniya, in fact so much so that I am going to bring another of our businesses to AdScale and hopefully Kseniya.

It is hard as a business owner to give up control or trust a service for what they claim....that is not the case with AdScale. If you are considering a new ad service for Meta and Google, I can't recommend their services enough. I am delighted with how well their services have done exactly what they promise.

Mike
Diamond D Outdoors

Diamond D® Outdoors
United States
3 months using the app
July 30, 2025

Great service so far. Customer service is very helpful in helping craft campaigns and we've seen some great returns on spend. So far Adscale has been a good addition to our marketing efforts.

Daylight Curfew
United States
6 months using the app
July 29, 2025

Sign up for a year as it's cheaper and enjoy great customer service! Idan and Nicole have been very helpful helping me to navigate budget and best practices. I have already seen an uptick in traffic to my site.

Angsty Addie
United States
3 months using the app
July 6, 2025

Install, get results, lower your costs, and enjoy superb customer service alongside agency-level knowledge and support to grow your business. We have been totally impressed by AdScale and the kind, effective, and accurate advice from Nicole, who onboarded our small art gallery business seamlessly. Previously, our ROAS was around 250% working directly on Google, and we had no idea how Meta was performing. Now, with AdScale, we have reached a ROAS of 664% in just the last week. The ads and spend are automatically adjusted in real time, with Nicole adding an invaluable human touch to the process. If we could give 20 stars, we would. Thank you to AdScale and Nicole – we look forward to a long and successful partnership and to growing our online business to new heights.

John Dyer Gallery
United Kingdom
27 days using the app
July 1, 2025

I have been trying to get my advertising going myself for a while now and it was costing me more than I was making. Downloading AdScale might just be the best thing I have done in a while.
Nicole has been nothing but helpful, engaged and really interested in my business and its marketing needs. I no longer feel alone in trying to get my business profitable. The personal attention and genuine interest have really touched me and I look forward to what comes next!
Thank you Nicole and AdScale I really appreciate it.

lifespaceint
United States
About 1 month using the app
June 30, 2025

Misleading Performance Guarantees, No Accountability, and Disregard for EU Protections

We joined AdScale after two onboarding calls with Daniel, where we were promised results within 2–3 weeks and a minimum 4× ROAS. Instead, we spent over €2,800 through their platform and saw only one attributed sale — despite using a stable, previously successful ad account with the same products, website, and creatives.

We reported technical issues early in the campaign and received no meaningful response. There was an 11-day gap in communication, even after escalation was promised by their senior team. To this day, those problems remain unresolved.

When we requested a refund, AdScale acknowledged that the service did not meet expectations, but refused to accept any commercial responsibility. They repeatedly cited internal policy and the fact that ad spend was paid to Google/Meta — ignoring the role their system played in mismanaging those funds.

What’s especially concerning is that while AdScale has an office in the Netherlands and clearly targets EU-based customers, they appear to disregard EU commercial law obligations. Instead, they rely on internal policy and the fact that their headquarters are in Israel as a way to sidestep accountability. This use of jurisdictional loopholes to avoid offering refunds or proper redress raises serious concerns.

Many of the 5-star reviews on their platform appear to reflect early onboarding impressions, not long-term outcomes. In contrast, our experience aligns closely with several well-documented negative reviews — poor performance, lack of support, and refusal to take responsibility.

We strongly advise caution. If your campaigns underperform or something goes wrong, you’ll be ignored, and AdScale will offer free platform credits rather than resolving the issue or acknowledging fault. That’s not acceptable for a business-facing tool handling serious ad budgets.

Marcel Olsen
Spain
About 1 month using the app
AdScale replied July 3, 2025

Hi,

Thank you for taking the time to share your experience. We’re sorry to hear that your expectations were not met and appreciate the opportunity to clarify several important points:

1. Performance Expectations & ROAS Claims
AdScale does not promise guaranteed results. During your onboarding, we shared the average ROAS seen by new clients in their first month (around 4×), clearly stating that results vary significantly based on factors such as:
-Product-market fit and pricing
-Website UX and conversion flow
-Competitive landscape
-Creative effectiveness
-Traffic quality and campaign structure

Your campaign ran for only 22 days — a time frame that is generally too short to evaluate performance or allow the platform's optimization algorithms to adapt fully.

2. Technical Issues & Attribution Gaps
You raised concerns regarding reporting discrepancies. These were addressed by our support team, including guidance related to Shopify's updated checkout flow and the importance of placing tracking scripts in the customer events section to ensure accurate attribution.

While certain purchases were not displayed in the AdScale dashboard due to script placement, we demonstrated that conversions occurred and were attributed to your campaigns directly within Google and Meta platforms.

3. Traffic & Optimization
Despite the reporting gap in our dashboard, your ad spend did generate meaningful traffic. Our system uses real-time signals from multiple sources, including Meta conversions and upper-funnel actions like product views and add-to-carts, to drive continuous campaign optimization.

4. Refund Policy & Accountability
We understand your disappointment. However, the ad spend was executed as directed and generated platform-verified results. As such, we did not find a basis for refunding media spend, particularly as the funds were paid directly to Google and Meta. Our internal policy aligns with standard industry practices in this regard.

That said, we regret that your support experience did not meet expectations. Our team followed up and extended platform credits as a gesture of goodwill, and we remain available to resolve any outstanding concerns.

5. Jurisdiction and EU Customer Support
AdScale serves EU-based clients with full respect for applicable commercial law. While our headquarters are in Israel, we operate globally and do not use jurisdiction as a means to avoid responsibility. We strive to be transparent, responsive, and fair in all cases.

6. Reviews and Long-Term Performance
The majority of our 5-star reviews reflect the long-term experience of businesses who use AdScale for months and beyond. While early onboarding feedback is important, sustained results and continued support are at the core of our service.

We hope this clarifies our position. We welcome any further discussion and genuinely wish your business success, whether with us or any future partner.

Sincerely,
The AdScale Team

June 26, 2025

We've been using AdScale for our 3D printed card stand business and have seen really positive results. The team has been fantastic - Nicole and Idan have given us great personal assistance and have been super responsive whenever we've had questions.
AdScale's AI automation has made managing our ads much easier, and much more cost effective. The combination of good technology and knowledgeable support makes it easy to recommend to other businesses looking to improve their advertising.
It's been a solid investment that's helped us scale our advertising efforts. We can definitely recommend using AdScale for your business as well.

Show My Cards
United States
About 1 month using the app