Reviews (189)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this ads tool as driving strong ROI, often reporting 3–11x ROAS and major boosts in traffic and revenue. It’s praised for simple “set it and forget it” retargeting and prospecting on Facebook, Instagram, and sometimes Google, especially for those without ad expertise. Many highlight proactive, hands-on support with campaign strategy, custom audiences, catalog cleanup, and Google Smart Campaigns, calling it a no‑brainer for Shopify stores.
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Company charged my card $5,500. Does anyone have a customer contact number? What did you do to get it resolved?
Hello.
Alex here from RetargetApp.
I would like to personally apologize for the issue which occurred that day and for all the inconveniences you may have experienced. This transaction was fully refunded to your account the same day it was charged.
Moreover, we have updated our app to ensure that this issue will never happen again - now you are billed directly by Facebook and Shopify. We would love to tell you more about other new app features and to offer you a free trial to give our app another try.
I would also like to note that you can contact us via in-app chat or at help@retargetapp.com regarding any questions or app-related issues. We are always happy to help.
I can't believe these scammers are still doing it. Stay away, the stats are fabricated and your money will get stolen. Shopify should shut them down.
Hello!
Alex here, from RetargetApp.
The campaign you ran with RetargetApp was quite a successful one. If you had any doubts regarding the data the app dashboard displayed, they can be all cleared with a new, improved version of RetargetApp. You can now have full access to the app-powered ad account where all the numbers can be reconfirmed.
What's more, RetargetApp has introduced few other tactics - such as acquiring new clients with prospecting ads - which can be highly beneficial for your business.
We'll be happy if you give RetargetApp another try - you will have 14 days of free trial to evaluate the new app. Please, message us at help@retargetapp.com if you are interested.
WARNING!
These guys tried to charge my credit card over $7,000 for a $20 a day campaign that was fully paid up
Hello!
Alex here, from RetargetApp.
A year ago our system overcharged your card due to data malfunction. A refund of the incorrect transaction was made immediately, however, I would like to take this opportunity to once again apologize for what happened that day.
Since then, we have been working hard to make the app error-proof and more suitable for your needs. That’s how we ended up creating a new, improved version of RetargetApp, where you are now billed directly by Facebook and Shopify. We’ve also added a possibility of 24/7 access to your campaign stats in Ads Manager and many other cool upgrades.
If you would like to give new RetargetApp a try, please, let me know - I will gladly help you upgrade.
This company will take your money and supply fake reports. They also have a problem with their software in which prices show up with commas and not decimals. Wouldn't take accountability for the issue. Don't recommend this app.
Hello!
Alex here, from RetargetApp.
The currency in all assets created by RetargetApp (product feed, product catalog and RetargetApp-powered ads) was all recorded in the same way as it is presented in your store - with a period, i.e. $89.95.
However, in certain countries the ads are displayed with a comma by default, i.e. $89,95 - these are the regional interface settings we cannot influence in any way.
We want you to be sure that both our campaign settings and the reports we provide are 100% correct and accurate - this is why I would like to offer you to give a try to a new version of RetargetApp where you can access your campaign stats directly in Ads Manager.
We will be happy if you give the new RetargetApp a try and share your thoughts on the app with us at help@retargetapp.com.
amazing app!! I have over 10x ROAS already during the trial. Definitely staying on and continuing with this app. The service is also amazing :)
Thank you so much for taking the time to leave this excellent review 😊. We appreciate your business. Please let us know if there is anything we can do for you in the future.
The following up process is excellent. They will have a call with you and walk to through step by step to make sure you can make the most out of the app. I'm already 10 days in and see a 3.2 ROAS by converting 4 orders. Looking forward to great results down the road.
Thank you for the great review! We’re so happy you loved RetargetApp! 😃
We have been using this app for almosy a month and have seen great results so far! We would recommend it to other businesses!
We're pleased to hear that you enjoy using RetargetApp. Our team will keep making the app better for you, stay tuned 😉
I usually don't write many reviews. I had adwisely installed to manage Meta ads for a few months, it was ok, results were getting better however, I realized it just doesn't make sense to have them running ads anymore, because the ROI of the ads didn't get much better and since I had the basic package, it was not possible to customize the ads, it was all automated by AI. the customer support was nice. however, when I deinstalled the App 3 weeks ago I forgot to take off the permission for the partner in the meta business suite. Adwisely continued running the ads campaigns but the ad spent was suddenly more than 800 USD per conversion, so completely insane cost! I didn't notice it at first that this connection was still there, so I turned off the campaigns right away only to find out a day later they were turned back on! I continued the 'game' and still wasnt aware of it, my fault. I then chatted with meta and finally we found the issue. I think that is extremely unprofessional by an App to continue running ads, running ads into high costs. This is unacceptable, why doing this and risking a customer, who could come back later as a customer, turn sour? I simply didn't want to run ads at the moment, because it is a low season but now I won't use them anymore. Wow, not ok!!
We’re genuinely sorry to hear about this experience and understand how frustrating it must have been. To properly investigate what happened and validate the issue you’re describing, we would need access to the Meta ad account. This would allow us to review the campaign history and changes at the source and understand why the campaign appeared to reactivate.
We’ve already sent an email to the email address associated with your account with further details and next steps. Without access to the ad account data, we’re unable to provide specific comments on why the campaign was reactivated.
We take situations like this very seriously and would be happy to look into it thoroughly once access is granted, so we can provide clarity and resolve any outstanding concerns.
— The Adwisely Team
Vijf sterren voor het contact met de mensen van Adwisely. Regelmatige updates, praktische adviezen en ze denken heel goed mee met de behoeften en mogelijkheden. Lokale bureaus hebben moeite met de niche waarin we actief zijn - Adwisely vraagt door, kijkt verder en mikt op gezonde, gestage groei van onze doelgroep, omzet en manier van adverteren. Top!
Thank you for such thorough feedback! It’s been exciting to see how your store has evolved — and we’re glad Adwisely could be part of your growth. Looking forward to seeing even more success ahead! 🔥
Very happy with Adwisely, especially with Timur.
I was a bit cautious about the whole AI thing; you always have to wait and see if it's really true, but they have positively surprised me.
Installation went quickly and Timur keeps me well informed; no crazy decisions, but they are considered and always done in consultation.
I am very satisfied!
Thank you so much for your kind words and for taking the time to share your experience with Adwisely 🙌
We’re truly happy to hear that we were able to positively surprise you and that the setup process felt smooth and well supported. It means a lot to know that our approach — thoughtful, transparent, and collaborative — has made you feel confident and satisfied.
