AfterShip Order Tracking

AfterShip Order Tracking

Reviews (1,506)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, high‑value tool for post‑purchase communication and shipment tracking. Many praise the fast, patient support and say it significantly reduces “Where is my order?” inquiries through automated, branded emails and SMS. Merchants value centralized multi‑carrier tracking, strong Shopify/Klaviyo integrations, and extensive customization on higher‑tier plans, calling it a time‑saving “game changer” for growing and international‑focused businesses.

March 19, 2023

Customer service was on point and reactive, really helpful for all your need. They call you on zoom to fix the problem really fast and are helpful

NorthernKnife
Hong Kong SAR
About 7 hours using the app
March 7, 2023

Très bon service client, un petit coucou à Rahul qui a été super professionnel, patient et compréhensif. Il a fait le nécessaire pour résoudre mon problème. Merci

Pailena
France
22 days using the app
Edited December 1, 2025

Sehr zufrieden seit Jahren und helfen immer bei Fragen sofort und kompetent! Sehr weiterzuempfehlen. Heute mit Asmita am Chat und alles gemacht, vielen lieben Dank!!

Minikauf.ch
Switzerland
Over 5 years using the app
March 16, 2023

Very well suited for large quantities of shipping units with different shipping service providers. Fast and competent customer service. Generally also very good for analyses of the shipments.

Freiluftkind
Germany
11 months using the app
December 30, 2022

Ich hatte ein Problem mit meinem abgeschlossenen Abo, wodurch ich Hilfe benötigt habe. Nach kurze Zeit wurde mir eine Lösung vorgeschlagen und diese dirket Bearbeitet.
Vielen Dank für Ihre Mühe,
Team Outverest

Outverest
Germany
19 days using the app
Edited May 26, 2022

Got an issue of tracking some tracking numbers and got a nice help to know where it was coming from, Thanks a lot to Rahul for the patience and the help It's a long time I was using this app, still perfect for all our needs

Mon Univers Bébé
Switzerland
Over 1 year using the app
April 27, 2022

Ich habe heute AfterShip Order Truck eingestellt und es als nicht IT-ler sogar hinbekommen. Einige Sachen sind mir noch unklar da würde ich mir Tutorials wünschen - aber alles kann man ja nicht haben... Derzeit super zufrieden 5+

trend-me-happy
Germany
About 1 month using the app
May 16, 2023

Debashish is a great support team member that help me to see all the possibilities with the app and all the paths to solve my exceptions on the operations hand. We also have a meeting where he share his screen and show us a demo.

Ironside MX
Mexico
1 day using the app
April 24, 2023

Eine tolle App, man kann die Kunden sehr schnell automatisch von dem Status der Sendungen benachrichtigen . Leider keine automatische Erkennung von Parcelone und GLS Sendungsnummer, aber manuell kann man sie updaten. Schnelle Supportreaktion, das freut wirklich

diveevo.de
Germany
3 months using the app
AfterShip replied April 24, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are reaching out for these shipments and we will fix this.

It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

Edited March 7, 2023

My app don't integration with Shopify for import orders, Debashish helped me fix this issue he took me over the call and helped me out., The Support representative was really helpful and understood my concern. He took care of all my issues and addressed them patiently, marketing@navissi.com

Navissi Clothing ♡
Colombia
About 1 month using the app