AfterShip Order Tracking

AfterShip Order Tracking

Reviews (1,506)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, high‑value tool for post‑purchase communication and shipment tracking. Many praise the fast, patient support and say it significantly reduces “Where is my order?” inquiries through automated, branded emails and SMS. Merchants value centralized multi‑carrier tracking, strong Shopify/Klaviyo integrations, and extensive customization on higher‑tier plans, calling it a time‑saving “game changer” for growing and international‑focused businesses.

May 2, 2024

Garvita was very helpful in helping me to understand and resolve my issues.

Crafty Deals Depot
United States
19 days using the app
Edited May 6, 2025

Aftership customer service was extremely helpful, patient and very knowledgeable. There are many tracking software's however customer service can be a big difference and Aftership provided that.

TB
United Kingdom
About 1 year using the app
April 11, 2024

Great Service, and very quick support.

EJR Jewelry Emporium
United States
6 days using the app
Edited April 10, 2024

Customer Support on this app is outstanding!!

Wonders Emporium Shop
United States
8 days using the app
March 4, 2024

Nitin was very helpful and patient - especially as I did not have a video or mic. He was able to take me through next steps and made me feel like its easy to get this kind of service on this APP

Focus Fixings
United Kingdom
About 1 hour using the app
February 23, 2024

Saransh was excellent. We hopped on a quick call...shared screens and resolved all issues!

Witty Socks
United States
Almost 2 years using the app
February 8, 2024

Rajat provided us great customer service and helped answer our question in a time efficient manner.

So Adogable
United States
About 18 hours using the app
January 17, 2024

Aseem and Nitin were absolutely fantastic. They fixed everything in a timely manner and also taught me a few new features. Highly recommend!

Animate Yerba Mate
United States
6 months using the app
January 10, 2024

Saransh was patient, attentive and knowledgeable. He helped me verified the Sender email quickly. Thank you Saransh!

Crystal Finesse
United Kingdom
About 18 hours using the app
December 27, 2023

Really good app, liked it right away. Provides lots of customization options and the support is amazing, special thanks to Nitin. Truly satisfied with it. 10/10.

SHAPERLUV
Italy
About 3 hours using the app