AfterShip Order Tracking
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Reviews (1,503)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, high‑value tool for post‑purchase communication and shipment tracking. Many praise the fast, patient support and say it significantly reduces “Where is my order?” inquiries through automated, branded emails and SMS. Merchants value centralized multi‑carrier tracking, strong Shopify/Klaviyo integrations, and extensive customization on higher‑tier plans, calling it a time‑saving “game changer” for growing and international‑focused businesses.
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Great, quick support. Thankyou!
We were facing some concern with checkout. David was way too patient and helped us navigate through the issue.
After 5 years as a customer, we are done recommending AfterShip.
Our custom domains for both the returns portal and tracking page stopped working. We contacted support immediately and spent three months going back and forth with no real answer. After three months, they finally told us the feature had been quietly moved to the Enterprise plan, no notification, no warning, nothing. Our customers could not track their orders for this entire period.
AfterShip removes features from existing plans without telling customers, then sells the upgrade as the only fix. That is not how you treat long-term customers. We would not recommend this platform to any brand that takes its post-purchase experience seriously.
Great!
Shivam did a great job today. He maintained his calm and composure whilst I was rushing on questions. He solved all my problems today. Thank so much Shivam for your professionalism
Vibhanshu went into great detail and spent around an hour answering my questions. Really appreciated.
very bad, they cant even delete the cookie bar from aftership app, and it takes days for them to delete a single thing! not happy ! definetly not worth it!
Hello Suvalu Team,
Thank you for sharing your honest feedback. We sincerely apologize for the delay and the frustration you experienced while trying to get the issue resolved.
We appreciate you bringing this to our attention, as it highlights an area where we need to improve. We are pleased to let you know that issue is now fully resolved, and we have sent you an email with details of the same.
Our support team has also sent you an email with complete details confirming this resolution.
Thank you again for your patience as we worked to get this sorted out. If everything looks good, or if you need any further adjustments, please feel free to reply directly to that email—we are always here to help.
Best regards,
Team AfterShip
The great customer service! Quick response and help. Thank you!
Such helpful support! Asmita stuck by me through over an hour of troubleshooting.
Much appreciated!
The app has inconsistence performance with identifying the carriers from time to time, but the support is great: responding fast, providing insights into the system and not letting it go until everything is fixed!
