AfterShip Order Tracking

App doesn't work, seems to be linked to someone else's business and Aftership saying this isn't the case even after providing screenshots stating this. Seems the apps on Shopify need some better vetting process as too many frauds getting around

Update: CS reached out and was able to offer a true credit for the issues we had. I appreciated the proactive gesture and Ankush was very polite on our call. I'd just say for any future users: avoid the CS chat if you can. Get someone to talk to you and everything goes much smoother.

Customer service is awful. Our app hadn't been working for over a month because of an import issue on their end. When they figured out the solution, it spammed all of our customers with old and outdated tracking emails. They said those emails were "an expected outcome"—they could have at least warned us that was the expected outcome so we could turn off our automated emails. When asking for some kind of credit to make up for the fact that their system didn't work for over a month (not to mention the CS headache), they told us we had to UPGRADE to redeem the discount offered for their error.

This is a very robust, yet pretty easy to use app. I spent quite a bit of time finding the right resources for my customers to get detailed tracking of their shipments AND text updates. This app ties in perfectly with our Shopify store. The pricing is fair for some extra features which we need and there have been some bonus features we got included as well. I'm looking forward to continuing to grow my store with AfterShip.

There was an small issue with the quota allocation but it was sorted out swiftly by their technical team . I have try to use a different app before but it messed up my navigational menu . AfterShip seem to work OK with my theme , is not interffering at all . So far I'm happy !

This app does nothing for you on the basic PAID plan. You're better off using a free tracking site. If you want ANYTHING extra (like a custom URL for your tracking so it doesn't show THEIR name in the URL) you have to pay $239.00 A MONTH!! Customer support sucks too, all they do is give you links to read articles when you have a question. I'm uninstalling this app and I JUST installed it.

I have loved using this app so far. I really like how you can create a branded tracking page which really helps customers trust in your store. There are also a ton of other features I look forward to digging into.

Aftership is a great app, it helps provide your customers will tracking updates from your parcels, you can customise it easily to your liking and very good priced :) been using them for almost a year now! never a problem great app! 10/10

There is an issue with my order notifications not going through.
Sample Order Tracking: 1000021118952
I contacted the chat 'Ritika' and she promised and escalation but still waiting for an update. This is urgent for me.. can someone help ? Incase this review didn't get updated, the issue never got resolved.

The developer runs another set of apps under the name "automizely" that "generate traffic". Guess where this data comes from? It seems to come from unsuspecting websites that installed "aftership apps".

Need proof? Go to your thank you page, and you will see several "remarketing" pixels that do not belong to you. The Aftership app seems to collect your user data, and then sell as part of their other venture "automizely".

Once I raised it with them, they agreed to remove, but after 2 weeks, they are still dragging their feet.

We're a sizeable D2C brand selling globally across 36 markets. Been on AfterShip for tracking for 4+ years. Hands down one of the worst vendor relationships we've had.

BILLING TRAPS
We started on a smaller tier when the business was smaller. As we scaled, AfterShip quietly racked up ~$30k in overage charges over the years. Nobody from their team ever reached out — no flag, no plan change suggestion, nothing. Their billing runs on their own platform, not through Shopify, so unless you're manually auditing their invoices you won't even notice. Any decent vendor would proactively right-size your account. AfterShip just kept collecting.

SUPER SALES PITCHY - ALWAYS TRING TO UPSELL INSTEAD OF HELPING
To give you an idea of how bad their after sales service is after we upgraded to their Pro tier to avoid the overages ($5-7k/year), we asked for a proper technical audit — someone to review our setup, QA our config, make sure we're using the high-ROI features. Instead we got a 1.5 hour pitch for their returns product and even higher tiers. When we asked for an actual technical call, they said we'd need to upgrade again to get that level of support. We've spent $40k+ with this company and they won't even help us use the product properly.

BOTTOM LINE
AfterShip treats growing brands as cash cows, not partners.We are in the process of switching away and exploring ParcelWILL, TrackingMore, or LateShipment.com. I recommend checking these 3 (our research landed us here) for better pricing transparency, comparable carrier coverage, and you won't get nickel-and-dimed with hidden overages for years on end.

Save yourself a very expensive lesson.