AfterShip Order Tracking

AfterShip Order Tracking

Reviews (1,504)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, high‑value tool for post‑purchase communication and shipment tracking. Many praise the fast, patient support and say it significantly reduces “Where is my order?” inquiries through automated, branded emails and SMS. Merchants value centralized multi‑carrier tracking, strong Shopify/Klaviyo integrations, and extensive customization on higher‑tier plans, calling it a time‑saving “game changer” for growing and international‑focused businesses.

Edited September 25, 2025

Had a small error issue but the After Ship team was very responsive in fixing it. Now works like a charm and has reduced a Customer Service time drain. Definitely recommended! Thank you for all your help, Karan!

Lizzy James
United States
About 6 years using the app
AfterShip replied September 12, 2019

Sorry about the experience you had.
We tried reaching you on your email address available with us. Please take some time to reply or confirm if the issue is solved now.

May 11, 2026

great support & fast response

AVLT Global
Hong Kong SAR
About 2 months using the app
March 28, 2026

Very impressive customer support team

Leatherick
United Kingdom
25 days using the app
May 14, 2026

Damandeep Kaur, m'a vraiment aidé pour tout ce qui s'agit du suivi et de l'installation de l'application.

Elle a vraiment été très pedagogue et patiente c'est vraiment rare de trouver des collaborateurs qui soient comme ça.

Renaia
United States
1 day using the app
March 21, 2026

Dhanush was amazing, 10/10 support. Amazing person and very helpful

Rommute
United States
4 days using the app
March 10, 2026

Rajat was incredibly helpful and patient!!

Lena's Wigs
United States
About 2 hours using the app
April 23, 2026

good

ISH Collection
United States
3 months using the app
February 12, 2026

Great support experience. Anisha was very helpful. Thank you!

ChipteeAmz
United States
Almost 6 years using the app
April 22, 2026

Shivam was great at helping me

Webstate
New Zealand
About 1 month using the app
November 20, 2025

Aftership has been great.. The support from them and the availabilty to get on a call and ask questions whne needed has been amazing. Our Team with Aftership has gone above and beyond making sure that we are able to utalize every part of the software and maintain the service to our customers that we need to maintian a great customer experiance.

RUDIS
United States
About 1 year using the app