AfterShip Order Tracking
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (1,504)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, high‑value tool for post‑purchase communication and shipment tracking. Many praise the fast, patient support and say it significantly reduces “Where is my order?” inquiries through automated, branded emails and SMS. Merchants value centralized multi‑carrier tracking, strong Shopify/Klaviyo integrations, and extensive customization on higher‑tier plans, calling it a time‑saving “game changer” for growing and international‑focused businesses.
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They make it very difficult to cancel, we had a subscription and there was no way to cancel. When I went to cancel it the 3rd time it sent me to a chatbot who said 'i cannot help you with this let me send to a human agent'... dont companies legally have to make it simple to cancel subscriptions?
Hello John & Team,
Thank you for sharing your valuable feedback. We sincerely apologize for any inconvenience caused.
Upon reviewing our support records, we were unable to locate any support tickets submitted by your team. Please note that our chat bot is designed to assist with basic queries. For account-specific matters such as billing, the chat bot gives an option to the user to speak to our support team who are available 24X7.
We noticed that your subscription has been cancelled and there are currently no active plans associated with your account. If you need any information regarding available plans or would like assistance in the future, we’d be happy to help.
We hope this clears up any concerns regarding the recent changes to your billing.
Regards,
Harsh Saxena
Team AfterShip
Abhishek was very helpful, the indications were clear and smooth, my problem was solved beautifully, thank you
Good support thanks Chaitali
This feature has been in place for some time on our Shopify site with no trouble. Today, giving 4 stars for the terrific customer service from their support team in resolving an admin issue quickly and efficiently. Thank you, Abhishek.
excellent app excellent support Abhishek Dwivedi
Sadhan made huge help! Thanks
Aftership is one of the best plug in's you will ever have on your store. I have to also mention that the customer service / IT agent Roshan Sashan was honestly so helpful, and very advanced. They have proper live help chat, and Roshan also instantly did a screen share so he could demonstrate things to me.
Rajat was very helpful and imformative!
Recently added this app and it has been working out well so far. The support has been quick to respond with any inquiries.
The chat support was amazing. Thank you Rajat!
