AfterShip Order Tracking

AfterShip Order Tracking

Reviews (1,503)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, high‑value tool for post‑purchase communication and shipment tracking. Many praise the fast, patient support and say it significantly reduces “Where is my order?” inquiries through automated, branded emails and SMS. Merchants value centralized multi‑carrier tracking, strong Shopify/Klaviyo integrations, and extensive customization on higher‑tier plans, calling it a time‑saving “game changer” for growing and international‑focused businesses.

July 23, 2015

Excellent app indeed. I can't thank you enough... Highly recommended to everyone who uses postal couriers.

Sapphireparadise
United States
3 days using the app
May 2, 2019

Great app to help customers know where their order is. Cuts down on the emails. Recommended for any store.

Forever in My Heart Jewelry
United States
Over 2 years using the app
May 19, 2019

Great features for the cost. Compared to much pricier alternatives, this is really a great app. recommend

Johnny Fly Co.
United States
1 minute using the app
October 22, 2020

Great app! works perfectly and helps a lot with our transactional emails on Klaviyo.......................

SINGULARU
Spain
4 months using the app
May 25, 2021

The help desk is easily reachable. He responds quickly and efficiently. All is well for a free basic plan.

My Shop Yoga
France
9 months using the app
September 13, 2021

thank you for helping me remove the logo you've even very helpful and fast to resolve the problem. thanks!

Forteshima
United States
About 1 month using the app
November 4, 2021

Just installed 10 minutes ago. Fast customer service as at now. Will keep using to see how it goes for us.

Herbal Goodness
United States
26 minutes using the app
AfterShip replied November 4, 2021

Thanks for sharing your valuable feedback. We are glad to know that you are happy with the customer service support being fast.

We are open to your suggestions. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly.

Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have.

You can always contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,

Rupam

Team AfterShip

December 31, 2021

Thank you Harshvardhan for help. Excellent app and easy to use. Highly recommend for every shopify owners.

it&itself
Canada
Almost 2 years using the app
February 8, 2023

Very helpful app. Helps me keep track of all my shipments by carrier date, etc. and tech support is great!

Whalebird Kombucha
United States
Almost 3 years using the app
AfterShip replied February 9, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

June 26, 2023

Excellent customer service so far in getting set up! Aseem was super helpful and patient, most appreciated

Biggs & Hill
United Kingdom
About 2 hours using the app