AfterShip Order Tracking

AfterShip Order Tracking

Reviews (1,502)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, high‑value tool for post‑purchase communication and shipment tracking. Many praise the fast, patient support and say it significantly reduces “Where is my order?” inquiries through automated, branded emails and SMS. Merchants value centralized multi‑carrier tracking, strong Shopify/Klaviyo integrations, and extensive customization on higher‑tier plans, calling it a time‑saving “game changer” for growing and international‑focused businesses.

August 18, 2020

Works perfect for tracking packages sent from the store!

Pryl Pressen
Sweden
About 1 year using the app
July 10, 2021

Great customer service and I really like the email/SMS notifications. I will be upgrading once sales pick up a little.

Pubbets!
Australia
About 1 month using the app
November 23, 2021

This app is so effective, with tracking orders and allowing your customers to have a software that keeps them updated.

The Lecal
United States
Almost 2 years using the app
August 17, 2022

amazing tracking app. Builds trust and works well and even when it has a hiccup, the customer service chat is topnotch.

Soul Snatch Store
Netherlands
13 days using the app
April 26, 2019

Nice experience so far. Works as described. More customization would be much better, but for a free version is perfect.

First Help Tech
Ireland
Over 1 year using the app
December 3, 2020

I found out that for Shopify the app can be completely free. I will use the app on my store. The support team is great.

Ridge Ropes
United States
6 days using the app
April 13, 2021

I like to have automated shipping details without even i do it manual. This app help me fulfill it. I recommend this app

MagicBunny Hat
Singapore
Over 2 years using the app
April 30, 2021

This app is exactly what I was looking for. Every glad to have found it! Support was awesome when assisting with setup!

Snyder Performance Engineering
United States
5 minutes using the app
February 2, 2022

I used this app to connect tracking to my store. I really wished they made it easier to connect the link into my account

Sam Diamonds NY
United States
About 4 hours using the app
AfterShip replied February 2, 2022

Thanks for your valuable feedback.

It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience.

If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at:

support@aftership.com.

We will do our best to make sure your experience with us is worth a 5-star rating.

Regards,
Rupam Sarma Tamuli
Team AfterShip

April 27, 2022

The CS helping solve the problem smooth and good. It can let me know more clearly the Order deliver to customer status.

S-CELL
Hong Kong SAR
7 months using the app