AfterShip Order Tracking

AfterShip Order Tracking

Reviews (1,506)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, high‑value tool for post‑purchase communication and shipment tracking. Many praise the fast, patient support and say it significantly reduces “Where is my order?” inquiries through automated, branded emails and SMS. Merchants value centralized multi‑carrier tracking, strong Shopify/Klaviyo integrations, and extensive customization on higher‑tier plans, calling it a time‑saving “game changer” for growing and international‑focused businesses.

Edited June 9, 2026

Great response and help.

Club L London - UK
United Kingdom
Over 2 years using the app
May 23, 2024

Helpful one I got them on a zoom call.

The Happy Wife™
Canada
Over 1 year using the app
May 23, 2024

It's my first time using AfterShip - i needed help right away, the customer service was pronto with fulfilling my needs. Will be continuing to use them.

BabyWhisperCo
Canada
18 minutes using the app
Edited May 24, 2024

Fast and reliable customer service experience.

BrainBit
United States
About 2 months using the app
May 19, 2024

Really Helpful

LuxuriousLittleOnes
United Kingdom
10 months using the app
May 17, 2024

GOod!

Thomas Tools
Malaysia
Over 6 years using the app
May 9, 2024

Great product

ADAH LAZORGAN USA
United States
38 minutes using the app
May 9, 2024

Customer service

TESBROS
United States
About 2 years using the app
May 9, 2024

Assistance was provided in a timely manner

SAYN
United States
About 1 year using the app
AfterShip replied May 10, 2024

Thanks for your valuable feedback. We're delighted to hear that we were able to assist you promptly. We hope your experience with the app lives up to your expectations.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

April 30, 2024

prompt customer service

The Blended Descent
United States
4 days using the app