Reviews (308)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a powerful all‑in‑one platform replacing multiple apps for loyalty, reviews, email, popups, WhatsApp/SMS, memberships, affiliates, and customer accounts. Many report higher repeat purchases, thousands of 5‑star reviews, and notable sales lifts. They like the modern “My Account” pages, real‑time analytics, and automations. Pricing is seen as strong value, and support is frequently praised as highly responsive, hands‑on, and willing to customize.
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Great support team, but too many issues and unexpected costs
We started using AiTrillion in January with the hope of consolidating tools (JudgeMe, Omnisend) and saving money. I paid around 500 € for their full setup service, which initially sounded like a good investment.
What worked well:
• Customer support is very responsive and kind. They really try to help, even if it often takes a few back-and-forths until issues are fully understood and resolved.
• The Loyalty and Product Review features do their job – once configured, they seem stable.
What didn’t work for us:
• Email marketing was hard to use. We ended up switching to Shopify’s built-in Forms & Flow because it was much more intuitive.
• The WhatsApp chat function didn’t work. Although the dashboard showed customers interacting, no chats actually reached our WhatsApp Business account.
• Web push was never really used.
• SMS is not supported in Germany, which was disappointing.
But the biggest pain point by far has been billing:
• We are getting billed for so called "Active Customers" - a number that is & times higher than we actually have confirmed subscribers, and 3 times higher than the actual number of customers we have, .
• Twice, my subscription was “automatically upgraded” without any action on my part – and I had no control to change it back.
• According to the usage stats, less than 1% of our orders were assisted by AiTrillion features – so the ROI is clearly not there for us.
After several months of trying to make it work, we’ve decided to cancel. I still want to highlight how lovely and responsive the support team is – that was a bright spot. But unfortunately, the frequent misunderstandings, tool limitations for the German market, and confusing pricing made this a costly and frustrating experiment we won’t repeat.
Very good so far, Thank you AiT!
I just got off a call with Reena, who offered to assist me in setting up the membership feature. Even though I haven't used it yet, I have a really good feeling about AiT: Loyalty, Review, Email+ and I'm happy to pay the (quite low, considering tons of features) price for their subscription.
So far, I'm more than confident that by selecting this plugin, every shop would benefit immensely from the huge suite of tools they offer. And you are very likely to receive top-notch support with short response times. Give it a try, I bet you won't be disappointed!
Thank you for sharing your experience! We're delighted to hear about your positive interaction with Reena and your confidence in AiT: Loyalty, Review, Email+. Here are some highlights:
Comprehensive Features at Great Value: We're glad you appreciate the wide range of tools and the reasonable subscription price. We aim to provide exceptional value with our extensive suite of features. 💼💡
Top-Notch Support: It's wonderful to know that Reena offered great assistance and that you expect high-quality, responsive support from us. We're committed to ensuring every shop benefits from our tools and services. 😊👍
Thank you for your recommendation and confidence in AiTrillion! 🚀
RICHAV IS AHMAZING!!! Great customer Service support , Issues get resolved in immediately! Looking forward to results for this new app
🌟 Thank you for the fantastic review on Aitrillion! We're thrilled to hear that you had an amazing experience with our customer service support, especially with Richav. 🎉🙌 It's great to know that your issues were resolved promptly and to your satisfaction.
We're just as excited as you are to see the results of the new app! 📈✨ Rest assured, we'll continue to work hard to ensure your expectations are met and exceeded.
They asked me on day ONE to leave a 5 star review for a large discount on their paid plan, that should have been my first red flag. I declined because I hadn't even used the app yet and I was not interested in a paid plan. Months later they charge me $250 out of nowhere and tell me "I authorized this payment". They will not allow you to remove your credit card information or even cancel the plan. I called my bank and got it refunded. It's a complete scam, and did nothing but slow my store down.
Hi - We are sorry about the experience you face with us.
But we have no intention to charge if you are not using the platform. We can check your account and surely refund you if you haven't used the platform.
We do have a dedicated support team and we aim to give the best support for the platform. You can validate it with all our reviews too.
Still, I am sure we will fix the issue you faced. Our team will connect with you shortly and solve this.
Thanks
