Apliiq ‑ Print On Demand

Apliiq isnt who they used to be.

Extended delivery times, customer service went extremely down hill, and print / embroidery finish quality is dollar store attention to detail...

If you're thinking of using this brand I suggest finding another. I had seven business running though them and over time as they have grown they have lost their quality and customer service.

I reached out because another customer received a drop ship hat with a crooked embroidery on it, I asked Apliiq for a simple replacement and I provided photo evidence with the logo being crooked.. they said I needed to get my customer to send me a pic of them wearing the hat to move forward with the request.. no customer is going to do that after they sent me a pic of the hat on a flat surface... the logo Apliiq embroidered being clearly crooked... whats the point?

What a joke after tens of thousands of dollars spent with them... I cant get a simple fix.... YIKES

Apliiq isnt who they used to be.
Extended delivery times, customer service went extremely down hill, and print / embroidery finish quality is dollar store attention to detail...
If you're thinking of using this brand I suggest finding another. I had seven business running though them and over time as they have grown they have lost their quality and customer service.
I reached out because another customer received a drop ship hat with a crooked embroidery on it, I asked Apliiq for a simple replacement and I provided photo evidence with the logo being crooked.. they said I needed to get my customer to send me a pic of them wearing the hat to move forward with the request.. no customer is going to do that after they sent me a pic of the hat on a flat surface... the logo Apliiq embroidered being clearly crooked... whats the point?
What a joke after tens of thousands of dollars spent with them... I cant get a simple fix.... YIKES

Apliiq isnt who they used to be.
Extended delivery times, customer service went extremely down hill, and print / embroidery finish quality is dollar store attention to detail...
If you're thinking of using this brand I suggest finding another. I had seven business running though them and over time as they have grown they have lost their quality and customer service.
I reached out because another customer received a drop ship hat with a crooked embroidery on it, I asked Apliiq for a simple replacement and I provided photo evidence with the logo being crooked.. they said I needed to get my customer to send me a pic of them wearing the hat to move forward with the request.. no customer is going to do that after they sent me a pic of the hat on a flat surface... the logo Apliiq embroidered being clearly crooked... whats the point?
What a joke after tens of thousands of dollars spent with them... I cant get a simple fix.... YIKES

I have been using Apliiq for just over 6 months now. I’m extremely impressed with their customer service and UI. As a newbie to the industry, the learning curve to get everything set up and functional on my shop was minimal. Anytime I had an issue or inquiry, there was always someone available that I could reach out to for assistance. I plan to continue to utilize the platform indefinitely as my brand grows.

I had an issue with one of my products due to an error on my part. I worked with customer service rep Kim who handled my problem with ease. As a new business owner, just starting off with this has been stressful but to have assistance that handled my issue quickly and efficiently definitely made my day. The customer service is TOP TIER!

Poor Quality & Unresponsive Support

I ordered a single sample T-shirt to test Apliiq’s quality before placing a larger order. Unfortunately, the quality and customer service were both disappointing.

Issues with the product:
• Embroidery: Very loose stitching with visible gaps. Threads look unsecured and likely to unravel.
• Branded neck tag: Contains a visible defective line/break in the print.
• Rib collar: Unevenly attached at the shoulder, creating a noticeable step/bump instead of a smooth, straight collar.

I provided clear photos showing each defect.

Customer service experience:
• Two emails were sent with no response.
• I had to use live chat to get help.
• The representative kept asking for additional photos of non-defective areas, despite acknowledging the visible issue.
• No refund or meaningful resolution was offered, and a lot of time was wasted.

As a brand owner, attention to detail is critical. If this is the result for a single sample, I wouldn’t trust placing a bulk order. Based on this experience, I cannot recommend Apliiq.

Customer service has been outstanding! David has patiently answered all of my questions and helped me find the perfect solution to make Apliiq work for my business. I love the mock-up approval process, the variety of products, and I’m excited to see what new options they’ll offer in the future!

just received my first order from Apliiq and I’m honestly impressed. The print quality came out way better than expected — sharp, vibrant, and perfectly aligned. The hoodie feels premium and heavy, exactly how I envisioned it for my brand.

The attention to detail is on point — from the stitching to the DTF print, everything looks and feels like high-end streetwear. Customer service was fast and helpful too; they kept me updated and made the whole process smooth.

Definitely sticking with Apliiq for future drops — they really brought my vision to life.

I contacted Apliiq help, was very friendly and knowledgeable and took the time to make sure everything was right and perfect, I can only say good things, was a great help

I like this app. Very easy to use and any questions are answered right away. Customer service is excellent!