Appstle℠ Memberships

I have just started using Appstle Memberships and so far, it's the best customer service I have ever received from an app. They have gone above and beyond to answer questions, and the functionality is exactly what I need. So far the set up has been intuitive and easy to use, and provides great value for the plans available.

I can’t say enough good things about the Appstle Memberships app! It's incredibly easy to use and has all the features I was looking for to run my membership program seamlessly. When I needed assistance, Uri and the rest of the Appstle team were absolutely amazing—responsive, knowledgeable, and genuinely helpful. I've never experienced such wonderful customer service with any other app!

On top of that, the app works flawlessly, and it's clear the team behind it takes pride in delivering a high-quality product. If you're considering this app for your Shopify store, don’t hesitate—it’s a game changer!

The Appstle Memberships for my store have proven to be a valuable asset. I consistently receive exceptional support whenever I require assistance, which is crucial in ensuring a seamless experience for my customers when signing up for a membership.

So far it's been great - only a few days in - but the service has been incredible. Uri and the team seem to always be available no matter the time of day (or night!)

Getting it setup the right way takes a few hours - mostly to understand as memberships are new for us, but so far all the features we would want are available and easy to configure.

I have Appstle Memberships and Subscriptions, and I love both. They offer great support, which is critical to me and my customers. They have an extensive knowledge base and excellent reporting tools and are very responsive on chat support. They are constantly improving their product, which is essential for small Shopify customers like me in this space.

The support has been awesome, even before I decided to go with Appstle. They have answered all of my questions and have made this very easy to work with. I have tried other apps for memberships and this has so far been the best.

They are very quick to get back to me and have helped me immensely. I am not tech illiterate, nor and I tech savvy, and they have really helped me figure out how to make this work for my company. Truly a great group of people

We started using this app at the beginning of 2024 to offer our new garden memberships. It has done everything we've needed so far. The documentation is easy to follow for setting it up and the support is fantastic.

Updated March, 2025: The customer service continues to be incredible. Quick and helpful responses in the in-app chat.

I recently evaluated this app for my business, and I've encountered several issues that have impacted my experience:

1. Tag Management: When a customer cancels their membership, their tags remain on the Shopify customer list, and there is no option to remove them.

2. Perk Access: Even after logging out on any browser, the discount perks remain active, allowing anyone to access them without restriction.

3. Discount Limitations: The app only allows one discount perk per member and does not support applying multiple perks or setting limits. This limitation prevents customization for different membership tiers.

4. Customer Service Experience: Initially, I was pleased with the customer service. However, I encountered issues when granting temporary access to a support representative. Despite "Uri's" efforts, multiple customer profiles were erroneously added to my list. I am unable to delete these profiles due to the app’s limitations on tag removal.

Based on these challenges, I am considering switching to a different app and would not recommend this one at this time.

We recently moved our little (not-for-profit) Shopify based membership system over to Appstle, so as our organisation membership base grew, we could better support them.

Appstle lived up to our expectations- not only did they help us migrate our membership list and set up our plans, even when some of our members (slipped through the gaps) during the test periods and transfer, they went out of their way to help us resolve the issue.

Thank you to Adrian and the team for your excellent service - always patient, polite and timely.

Kind regards, Therese - Munda Biddi Trail Foundation

My experience with the Appstle support team has been outstanding. They respond to my inquiries within minutes, demonstrating exceptional knowledge and consistently resolving my technical questions. Additionally, they quickly arranged a video call to discuss some complex use cases and help us overcome roadblocks. When we encountered configuration issues, they not only fixed them promptly but also recorded a video to show us the code and explain the solution. Their customer support is absolutely A+. In comparison, our previous memberships vendor, BOLD, took up to three days to respond and in our opinion, their product was in many ways inferior to Appstle.