Reviews (112)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this platform is a high-ROI SMS and email solution that quickly becomes a core revenue driver. Many report big gains in SMS revenue, rapid list growth, and strong deliverability with clear, honest attribution. They find setup, segmentation, and automations easy, with helpful templates, AI tools, and seamless Shopify integration. Support is frequently praised for proactive strategy, fast help, compliance guidance, and smooth migrations.
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Our experience with Attentive has been highly positive. The team we work with is consistently helpful, insightful, and a pleasure to collaborate with. White glove is quick and easy to contact if we have questions. The user interface is user-friendly, and the company regularly introduces new product releases. We would highly recommend Attentive.
Thank you for your positive feedback! We’re thrilled to hear that your experience with Attentive has been so rewarding. :)
It's great to know that our team has been helpful and insightful, and that the White Glove service has made it easy for you to get assistance. We're also glad that you find the user interface user-friendly and appreciate our ongoing product updates. Your recommendation means a lot to us, and we look forward to continuing to support your success!
We've been with Attentive for over a couple of years now and we've had a great experience working with the platform & our account managers. The platform is easy to navigate, they have plenty of resources available on how to optimize your sms/mms marketing strategy, and the campaigns/journeys/signup units are easy to set up! We've definitely seen an increase in ROI since we've made the switch. Not to mention, their White Glove Service is extremely helpful in answering our questions and concerns.
Thank you for your wonderful feedback! We're thrilled to hear that your experience with Attentive over the past couple of years has been so positive.
It's great to know that you find the platform easy to navigate and that our resources have helped optimize your SMS/MMS marketing strategy. We're especially pleased that you've seen an increase in ROI since making the switch. Our White Glove Service team is here to ensure you have the support you need, and we look forward to continuing to assist you on your journey!
We are an established brand and made the switch to Attentive over a year ago. Their onboarding team was organized and our reps (currently Marc) really add value to our SMS marketing. We've never had an issue with the platform and even the AI recommendations for text campaigns provide very good examples that we often use over our own planned copy.
Thank you for sharing your experience! We're delighted to hear that your switch to Attentive has been smooth and positive over the past year. It's fantastic to know that our onboarding team and your representative, Marc, have added value to your SMS marketing efforts. We're also pleased that our AI recommendations have provided useful examples for your campaigns. Your feedback motivates us to continue delivering a platform that meets your needs, and we're excited to support your ongoing success!
We've used Attentive for 3.5 years now, and they have continuously impressed us each year with their innovations in the SMS/email space. Their support team is top-notch and will make setup a breeze. Can't recommend them enough!
Wow 3.5 years! Thank you for your wonderful review! We're thrilled to hear that your experience with Attentive over the past 3.5 years has been so positive and that our continuous innovations in SMS and email have impressed you. It's great to know that our support team has made the setup process easy for you. Your high recommendation means a lot to us, and we look forward to continuing to exceed your expectations!
Attentive has been a great partner to work with. They have helped our text program go from very slow and minimal, to a program that really does reach our customers and send them relevant texts. Their integration team was great to work with, and their continued support and partners have helped us many times. If you are looking for a partner to help with your text program then Attentive will be a great partner. Thank you!
Thank you for your fantastic review! We’re delighted to hear that Attentive has transformed your text program into a powerful tool for reaching your customers with relevant messages. It’s wonderful to know that our integration team and ongoing support have made a positive impact on your experience. We appreciate your recommendation and look forward to continuing to be your trusted partner in SMS marketing!
As a platform it has been excellent in executing our marketing messages out to users. It also has robust segmentation possibilities and provides quality reports/data for us to review. One fall back is the integration segmentations can have issues.
Thank you for your feedback! We're glad to hear that Attentive has been excellent in executing your marketing messages and that you find our segmentation capabilities and reporting valuable. We appreciate your note about integration segmentations and have taken note of your pain points. We will work to address any issues to enhance your experience.
Your insights help us improve, and we're here to support your success!
If I could give no stars, I would. DO NOT use this company if you want to retain subscriber data (they took our list from Klaviyo and scrubbed everything except email and mobile number. They don't understand basic requirements like opt-in/out data. My subscriber list has three columns. It's a joke.
Design is glitchy and can't save mid-design (meaning you lose work unless you want to save and get backed out each time), customer service reps are MIA and tech support patchy. Analytics and reporting are very basic and many essential reports have to be requested (because they're gatekeeping data, I suspect because so many people are fleeing). And the best part?
They cost 2x what Klaviyo charges for a much better platform and service. They built their business by luring Klaviyo customers away with a free email service period but once that was over, are charging far more than we were led to believe. Even if it didn't feel like a bait-and-switch, they cannot justify charging so much for a pretty basic service.
Seriously causing us so much grief and after days of begging for help, we're still getting shrugs and confusion.
We’re truly sorry for the frustration you’ve faced, and we take your feedback very seriously. The issues you’ve described with data handling, design functionality, and support are concerning, and they don’t align with the standards we aim to provide. We’d like to resolve these problems and work with you to ensure a better experience moving forward. Please reach out to us at growthstrategy@attentivemobile.com so we can address your concerns directly and find a solution. We're here to help and appreciate your patience.
Top tier platform. Top Tier team. Nothing but flawless execution in helping get anything set up & moving. Shoutout Maya & Dom
We really love Attentive as our email and SMS solution! It's so user- friendly, easy to integrate with our other tools and all of the reporting and dashboards are easy to digest and analyze.
Attentive has been a fantastic SMS marketing service. Best in class features and great support. Very satisfied with the product.
