Reviews (112)

Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this platform is a high-ROI SMS and email solution that quickly becomes a core revenue driver. Many report big gains in SMS revenue, rapid list growth, and strong deliverability with clear, honest attribution. They find setup, segmentation, and automations easy, with helpful templates, AI tools, and seamless Shopify integration. Support is frequently praised for proactive strategy, fast help, compliance guidance, and smooth migrations.

October 7, 2025

Been with Attentive for a few years now. Erika is great as our CSM. Hands-on, proactively helping. Good compliance team, intuitive interface.

&Collar
United States
Over 1 year using the app
October 6, 2025

We have been using Attentive for SMS marketing only. The dashboard is user friendly and the customer service team is wonderful.

US Glove
United States
Over 3 years using the app
October 6, 2025

Seamless, frictionless, app integration! So easy to use and great SMS platform with low cost and high conversion rates. Thanks attentive!

Maroon 5
United States
Over 4 years using the app
October 6, 2025

We've been with Attentive for years and have had such a great experience. It’s super easy to use, and their team is always there to help whenever we need it. The results speak for themselves!

SHEFIT
United States
Over 3 years using the app
October 6, 2025

We've been using Attentive for more than a year to help with our SMS marketing. They provide excellent customer support and have an easy-to-use interface that makes scheduling Campaigns and setting up automations easy.

Zollicandy
United States
Over 2 years using the app
May 15, 2025

coming from a store owner, this is the WORST company to work with. Stay far, far away. Lock you in contracts, tech is TERRIBLE, wasted so much time, energy and resources with this company.

Barre Definition
United States
7 months using the app
August 21, 2024

We love Attentive! The platform is easy to use and their support team is always there to assist whenever we need!

DW Home Candles
United States
Over 3 years using the app
Attentive replied August 26, 2024

Thank you for the wonderful feedback! We're thrilled to hear that you love using Attentive and find the platform easy to navigate. It’s great to know our support team is always there for you when you need assistance. Your satisfaction is our priority, and we're here to help you every step of the way! :)

August 13, 2024

We use Attentive for SMS Marketing and it's been a game changer. Very easy to use and also their support team is the best. They're really invested in your business and want to see you succeed. Highly recommended if you're consider SMS/Email marketing!

StatelyMen
United States
Almost 4 years using the app
Attentive replied August 26, 2024

Thank you for the glowing review! We're thrilled to hear that Attentive has been a game-changer for your SMS marketing and that you've found the platform easy to use. It's especially rewarding to know that our support team has been so invested in your success. Your recommendation means a lot to us, and we're excited to continue being a part of your marketing journey!

August 12, 2024

Attentive has been a great partner and really helped elevate our SMS channel. The support we've received has been hugely beneficial in not only helping with setup and onboarding but ongoing, keeping our program fresh and evolving over time.

Wondercide
United States
Over 2 years using the app
Attentive replied August 26, 2024

Thank you for your feedback! We're delighted to hear that Attentive has played a key role in elevating your SMS channel and that our support team has been there for you every step of the way—from setup and onboarding to ongoing optimization. We're committed to helping you keep your program fresh and evolving, and we look forward to continuing this partnership as you grow!

August 7, 2024

Great support and guidance from staff on how to implement new ideas. App was easy to install and journeys work great!

Moda Xpress
United States
8 months using the app
Attentive replied August 26, 2024

Thank you for your feedback! We're glad to hear that our support team has provided you with valuable guidance for implementing new ideas and that the app installation was a breeze. It’s great to know that the journeys are working well for you. We’re here to support your continued success and innovation!