BSS B2B Request a Quote (RFQ)
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Reviews (197)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app suite is a game changer for B2B and wholesale on standard Shopify, with smooth quoting, quick/variant order forms, custom fields, hidden prices, and customer‑specific pricing and product ranges. It supports net terms, credit limits, VAT‑exempt pricing, and PO‑based checkout. Many highlight fast, solution‑oriented support that handles theme tweaks and custom logic, and report reliable performance that reduces manual work and speeds ordering.
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*Great support despite some missing features*
We have been using BSS B2B Quotes actively in our Shopify set-up and especially want to highlight the support team — it is truly outstanding.
No matter what time we contact the live chat, we receive a response almost immediately. The support staff is always friendly, knowledgeable, solution-oriented, and genuinely committed to helping. We work with many Shopify apps and therefore have a lot of experience with different support teams, but BSS support is definitely among the best we have ever experienced.
The app itself works well and offers several useful features. One thing we especially appreciate is the ability to add custom fields, such as VAT numbers or internal PO numbers for customers, which is very helpful for B2B processes.
That said, there is still room for improvement regarding analytics and workflow functionality for our specific needs. For example, it would be very useful to have:
* a clearer list view of all quotes
* visibility of the quote value directly in the overview
* a history showing when a quote was sent to the customer
* better reporting and analytics features overall.
Additionally, it would be much more convenient if customers could convert quotes into orders themselves. Currently, this has to be done manually in the backend, which creates additional email communication and extra work.
Despite these points, we are overall very satisfied — mainly because of the exceptional support. It is rare to find such a responsive and dedicated support team.
Main support agents were Lux and Sammy. But also Hugo, Emma, Jeff, and Dylan.
We have had the best support setting up our B2B Solutions. The team is outstanding. Ines gave me great insight for our finishing touches on the apps. They are always responsive to my emails, and will provide solutions on the back end quickly.
Nina was great!
She took me through everything with great care and enthusiasm!
Very satisfied with the prompt service, and everything we’ve received help with works perfectly.
カスタマーサポートチームは、日本語のサポートは行っていないですが、英語で真摯な対応をしてくださっています。
いつもありがとうございます！
Support doesn't respond, even during business hours—it's pathetic.
Hi dear,
We're sincerely sorry for letting you down. Reading your review is truly disappointing for us because this is never the experience we want any merchant to have.
We understand how frustrating it is when you need help to get your store up and running and don't receive the support you expect. Please accept our sincere apologies.
We've already reached out to you personally via email because we'd genuinely appreciate the opportunity to make this right. If you're open to it, we'd be happy to arrange a live meeting with our Business Consultants to help you achieve the workflow you were looking for and resolve everything as quickly as possible.
Your feedback means a great deal to us, and we're committed to learning from this experience. We truly hope you'll give us the opportunity to earn back your trust.
We use the BSS B2B Quote app mainly for the quick order function, and it has become a very helpful tool for our B2B shop.
Our customers often order during a busy working day, so it is important that the ordering process is fast, simple, and efficient. With the quick order feature, our B2B customers can add products much faster and place their orders without having to go through the normal product browsing process every time.
This makes the app especially useful for wholesale customers who already know which products they need and want to reorder quickly.
The support from BSS is also excellent. The team is always friendly, responds quickly, and helps us whenever we have questions or need assistance with our setup.
Overall, the app is a great solution for making the B2B ordering process faster and more convenient. We are very happy with it and can definitely recommend it.
Was struggling to set up, arranged a call very quickly and Ines was really helpful in showing me how it all worked and getting things set up correctly on my site
Kauppa toimii hienosti!
The BSS B2B Wholesale Solution app is simply outstanding. Extremely well-organized, powerful, and built perfectly for wholesale businesses.
Their support team is next level — fast, responsive, and always available. Every request I had was handled smoothly and exactly as needed.
I’m using it on two stores, and the experience has been flawless on both.
Highly recommended.
Ahmed from Dkhoni-Alsultan & ADT collections
