Reviews (141)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a time‑saving, low‑effort way to handle support, with an AI chatbot that quickly learns the site and reduces emails and calls. They like its accurate product recommendations, easy setup, clean interface, and customization options. The mix of AI and live chat, mobile apps, and social integrations is praised, along with smooth performance, strong support, language options, and budget‑friendly pricing that helps boost engagement and sales.

April 3, 2023

产品设计的很全面,该有的功能都有,并且界面UI做的也很好,设置起来很简单,推荐给大家使用。现在还是免费的,希望后续可以推出一些多的AI回复的功能,方便使用。总之还是市面上一款比较好的产品,强烈推荐吧!!

Bellabarnett.FR
France
40 minutes using the app
BestChat replied April 3, 2023

Thank you for your positive feedback. It's a pleasure to serve customers like you, and we look forward to continuing our relationship.

Edited March 30, 2023

Nice app, very personalizable and custom made to your own taste. You can add preset questions, fast answers; choose the chat style and you even have emoticons and (important) images upload. For someone who custom makes their products, having images upload in the chat is very important to choose materials and style of the upcoming personalized products with the customer. It is also very nice that it has a mobile app.

ButterflyGarments
Italy
15 days using the app
BestChat replied March 30, 2023

Thank you for taking the time to leave us a review. Your feedback is important to us, and we're grateful for your kind words.

February 19, 2025

Best Virtual Assistant for your online store

Masgenta
United States
2 days using the app
BestChat replied March 5, 2025

Hi Masgenta,
Thanks for the fantastic review! We’re delighted our virtual assistant is meeting your needs. Your satisfaction is our priority! 💖

June 28, 2024

Very good Chatbot, who learns fast and gives good answers

Petidentity
Austria
7 days using the app
BestChat replied July 17, 2024

Hi Petidentity
Thank you very much for your praise of BestChat! We are delighted to hear that you are satisfied with the performance of our chatbot and its ability to quickly learn and provide accurate answers.
Your support and satisfaction are our top priorities, and your feedback motivates us to continue improving our products and services. 😊

May 27, 2026

my3dprint.bg
Bulgaria
About 1 month using the app
March 31, 2026

Natali's Make up
United States
July 21, 2025

Stockodea
United States
2 minutes using the app
BestChat replied September 10, 2025

Hi Stockodea,Your feedback is like a sunshine on a cloudy day! ☀️

May 27, 2025

SHANGMENG nails
Hong Kong SAR
40 minutes using the app
BestChat replied June 10, 2025

Hello,SHANGMENG nails,We're thrilled with your feedback.😊

March 3, 2025

Trail Teck
United States
15 minutes using the app
BestChat replied March 26, 2025

Hi Trail Teck,We're thrilled with your feedback.😊

January 16, 2025

Kraftathlet
Estonia
15 minutes using the app
BestChat replied March 23, 2025

Hello Kraftathlet,Your feedback truly brightens our day! 😊