Reviews (141)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a time‑saving, low‑effort way to handle support, with an AI chatbot that quickly learns the site and reduces emails and calls. They like its accurate product recommendations, easy setup, clean interface, and customization options. The mix of AI and live chat, mobile apps, and social integrations is praised, along with smooth performance, strong support, language options, and budget‑friendly pricing that helps boost engagement and sales.

August 19, 2024

This app seemed to be great at the beginning when i was setting up, but i dont receive any notifications when folks are on the site. The multilanguage ability also has glitches that dont allow me to properly transalte some english to french. Seemd promising at first though

DistrictX
Canada
4 days using the app
BestChat replied December 31, 2024

Hello DistrictX,Thanks for sharing your experience! We value your input and will strive to address the concerns you've raised. 💡😊

July 3, 2023

界面简洁明了,操作简单,有什么不懂的可以问客服,客服反应速度也很快,能尽量解决的问题都会给你尽量解决掉,总体来说是个刚起步的店铺很适合的一款插件,功能上可以检测顾客的实时在线人数、自带各种客服话术等,是一款很良心的插件!

lniusdcio
China
5 days using the app
BestChat replied February 27, 2024

很高兴您觉得我们的插件适合新开店铺使用。🙌我们努力提供有用的功能,期望给用户带来更大的价值!

June 14, 2025

easy to set up and seems to be helping so far

Smart Eats
United States
1 day using the app
BestChat replied September 10, 2025

Hi Smart Eats, thank you for your kind words! 😊 We’re glad setup was easy and the app is helping you so far.

May 7, 2025

Great so far

Renewable Outdoors
United States
4 minutes using the app
BestChat replied June 10, 2025

Dear Renewable Outdoors,
Thank you for your great feedback! We're thrilled you're enjoying it so far. Your satisfaction is our priority! 🌟😊

May 5, 2025

wow

LISS | Living in Sunshine
United States
12 minutes using the app
BestChat replied May 7, 2025

Hey LISS | Living in Sunshine,Thank you for your feedback and support. We truly appreciate it.👍

April 22, 2025

Very nice loving it so far

Beutra
United States
6 minutes using the app
BestChat replied April 25, 2025

Hello Beutra,
We truly appreciate your kind words! It’s fantastic to hear you’re having a great experience. We’re here to make it even better! ✨🤗

April 14, 2025

Wow, quite an interesting application,..I love it and will continue to use it.

MazzyCosmetics-spa
South Africa
7 minutes using the app
BestChat replied April 18, 2025

Dear MazzyCosmetics-spa,
Thank you for your amazing feedback! We're thrilled you find our application interesting and enjoyable. Your enthusiasm keeps us motivated! 🌟😊

April 13, 2025

BestChat: AI Chatbot+Live Chat is a customer service tool designed to enhance communication between businesses and their customers. It combines the capabilities of an AI-driven chatbot with live chat support, allowing businesses to automate responses to common queries while still providing the option for human interaction when needed.

Netherlands Ebike - NLEBIKE.COM
Netherlands
9 minutes using the app
BestChat replied April 18, 2025

Hello Netherlands Ebike,
Thank you for your kind words! We’re delighted you enjoy the combination of AI and live chat. Your insights are important to us, and we’re here to support you! 🙏💪

March 22, 2025

The app has been very simple and accurate. Just ready to go which saves a lot of time.

One Good Object
India
30 minutes using the app
BestChat replied March 23, 2025

Thank you so much for your kind words, One Good Object! We’re thrilled to hear our app has saved you time. Your feedback truly means the world to us! 😊

March 13, 2025

This app looks very promising

Divine Decor Furniture
United States
6 minutes using the app
BestChat replied March 23, 2025

Hi Divine Decor Furniture, thank you for your positive feedback! We're glad to hear you see promise in our app. Your insights are greatly appreciated.