Reviews (124)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is very easy to set up, with customizable, professional-looking forms that match their brand and appear in various placements. They value bundled tools like pop-ups, social buttons, cookie notices, and live chat that can replace multiple apps. Many report more inquiries and email signups, praise the generous free plan and worthwhile paid options, and highlight reliable performance, strong spam protection, and fast, helpful support.
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Had this app for some time where I use the data collection form. Have just discovered stickers after searching for something similar I realised that zoto already had this feature. Brilliant! and you get so much for free . That said I think I will be switching to premium very soon as there is so much else to utilise
Easy Contact Form is fantastic! My website had been around for a long time and has quite a large base of new customers as well as returning customer but since using this little lightbox have had a major increase in contact us forms inquiries. I'd say about 80% of which have turned into conversions (off course you have to have great customer service as well). The best part about it, it is FREE! Also I have had many customers complementing the form, saying it makes the site look very professional and trustworthy.
Have a look at my website to see the live version of it in action!
We have used this app for more than a year already and we will stop using this app due to their pricing structure as they want us to pay them more money for the traffic we are paying to get so hard and not for the usage of the actual contact form which is crazy.
None of the traffic we have received has used a single contact form and they want us to pay them more money aside from the regular subscription we are paying that is a ripoff.
Store owners beware of this app. Their pricing structure is not based on usage even if no one used your contact form they will ask you for more money as they did with the emails they sent to us.
We are sorry you are unhappy with our clear pricing structure. Our pricing is based on website visits (not tool impressions or clicks). We are very upfront about our pricing and have not changed it in 5 years. You said yourself you have used our app for 1 year with no prior issues.
We see you created 10 individual contact forms to use on your website (part of our service).
It is very common to base app fees on site visits (because it is easy to compare with Google Analytics)
We offered you 100,000 monthly visits for $29.99/month (save additional 30% if you pay yearly) but you told us to refund your previous payment.
For your information, IF you upgraded to the new custom plan offered you would get an automatic credit for unused part of your current yearly plan.
We will cancel your Zotabox account as requested in your first email and refund your last payment.
We wish you the best with your online store. (if you change your mind, your Zotabox settings will be saved for future use).
I really like this contact form. It is FREE...so the price is right. I love how simple it was to install and set up. They give you lots of great options, but my favorite is the ability to put a photo image behind your contact form....no other contact form that I found in the shopify app store has this feature. I sell children't fabric and this feature lets me customize the form to my shop. It really looks like it belongs. LOVE IT! The forms function is great, too. I can set this up to come to my personal email (the customer never sees my email address) and then I can reply directly to them. NICE! Highly recommend. If you want to see how this looks, visit my shop and click on the "Contact Us" at the top
This App is taking significant amount of loading time. Therefore, we temporarily uninstalled, and waiting for developer priority support to address the issue.
Hi, we responded via email to your query immediately but wanted to answer here as well to not mislead other merchants. The file that you wanted to minimize only takes 95ms. to load and loads AFTER your website loads (not affecting your visitors experience of your website). We can not minimize certain files or it will affect our tools performance on your website. This FAQ will also help other merchants who are concerned about website loading speed.
https://info.zotabox.com/ufaqs/will-zotabox-affect-my-site-speed/
Realized today it wasn't sending messages to our email. Not sure how long it wasn't doing it. Very sad to think we've been using it since May 2016 so many lost connections with customers.
Very easy to use and super responsive support team!
Hello Richard,
Thank you so much for your kind words and support!
It’s been a pleasure chatting with you, and we hope our smart tools can boost your business big time. Your Triplett mechanic shop has so many great building products—we love it truly! ❤️
All the best,
Zotabox Team
Great product!
Hi Trevor,
Thank you for taking the time to leave a review for our Contact Form app.
I’m glad to know that you think the app is great —it means a lot to us! However, I noticed you gave us 3 stars, and I’d really appreciate it if you could share a bit more about your unsatisfied experience. Is there anything we can do to make Zotabox even better for you?
Your thorough feedback would help our team improve and we truly cherish your partnership with us!
All the best,
Zotabox team
Hi , This is a gamer changer for customer service issues for business.
awesome plug in and great support from the team.
Hi Mohit,
Thank you so much for your amazing feedback! Knowing that the plugin and our support team have met your expectations means a lot to us!
We’re committed to helping businesses like yours thrive, and we’re always here to support you!
Warmest regards,
Manuel
I've been looking for this app for weeks, i just didn't exactly know what i was looking for! Easy to use, lots of great options. Thanks!
www.dappergeekusa.com
