Reviews (1,200)

Overall rating
5
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful, flexible reporting tool that far exceeds native Shopify analytics, with access to nearly every data point and multi-store data. It’s widely used for manufacturing planning, finance, accounting, and detailed data analysis, saving hours weekly via custom and scheduled email reports. Many highlight an intuitive interface and exceptional, fast support that builds tailored reports, calling it reliable and worth every penny.

June 27, 2019

This app helped us get around a lot of really challenging reporting issues in Shopify. We use Edit Order and this app helps filter out cancellation and adjustment orders relatively easily. Clement is super responsive and helpful for set up and making any custom reports! The only downside is the hefty price tag for users with the advanced plan. It's definitely an incredible app but you pay for it.

Cedar and Moss
United States
6 days using the app
Edited April 13, 2020

First off, the reporting is hands down the best, most powerful option out there. Customization is so easy and quick.

If you need something custom, you can message them. I needed something special and Kritesh in the matter of about 2 minutes had a custom field set up for me to pull my reporting / auto updating a special field.

Incredible app & Incredible customer service.

Thanks again Kritesh

The Meat House
United States
2 days using the app
May 6, 2018

Clement is nothing short of amazing in all he does to help ensure you get what you need from Better Reports. He goes way above and beyond to help with all reporting and is so quick to respond. I absolutely love this app and the customer service provided. It's the first app I find that can do the in depth reporting I need for COGS. No other app could pull reports based on TAGS the way I needed.

Coucou Boston
United States
9 months using the app
January 8, 2019

I have been looking for a way to find out how many of my first time purchasers become repeat purchasers and the value that they bring to my business. Better Reports does this with ease.

Clement at Better Reports has been fantastic at getting us up and running and always helpful with new queries.

Shopify captures a lot of data but doesnt always present it how youd like it, Better Reports does that!

Step One
Australia
20 days using the app
December 27, 2019

Amazing App any store must have! Amazing support too!

The app is super helpful and easy to use. Its custom report is really powerful you can pull just any fields the suit your reporting needs. The report schedule is particularly good. The support is amazing! They will help you sort any problems fast and efficient... even if the feature is not yet available. They find ways!

Thank you Better Reports!

Woodford Folk Festival Workshops
Australia
About 1 year using the app
September 23, 2021

I love this app and its customer support team so much! This app feels limitless is what it can do. The report capabilities are so much better than the basic Shopify reports. If for any reason you get stumped on how to build a report or need more ways to compare your data, the Better Reports team always comes through and makes it all work. Truly one of the best customer service teams I've ever dealt with.

Springy Jeans
United States
About 2 months using the app
October 12, 2020

Better Reports has seriously upped our analytics. The custom reports allow me to pull the exact information that I am looking for, without the hassle of a bunch of complicated excel files. We've had this app for about two months and it is already the most useful app that we have. Their support team is very supportive and quick to reply. Don't hesitate to add this app to your store, you are going to love it!

Skhoop of Scandinavia
United States
3 months using the app
March 21, 2022

Our business is very complex and we had custom reports written with custom code for everything. Once Better Reports allowed developers to use their SQL Server to create custom variables I was sold. It's transformed the way we do reporting and we've been able to remove thousands of lines of code from our codebase and give a lot more freedom to the non-engineering departments to monitor KPIs and other reports.

Eat to Evolve
United States
Over 1 year using the app
Edited May 27, 2023

I use the app for running far more sophisticated and complex reports that I can from Shopify. The subscription is not cheap, however, one receives a platinum class service which can save me not hours, but days of work and pulls data, which I cannot, from raw Shopify. Yes painful to pay but well worth the money. Their staff are highly knowledgeable and respond with working solutions in a very short timeframe.

Komodo Fashion
United Kingdom
Almost 2 years using the app
September 20, 2021

We are a not for profit supplying new clothing free of charge to our customers who are also charities. Almost all of Shopify reports are based around $ which means they are of no use to us. Better Reports has enabled us to extract data in a different way and in much more detail. Their customer service is fantastic - really responsive and helpful, especially with creating custom reports on request. 100% recommend.

Thread Together
Australia
2 months using the app