Reviews (1,200)

Overall rating
5
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a powerful, flexible reporting tool that far exceeds native Shopify analytics, with access to nearly every data point and multi-store data. It’s widely used for manufacturing planning, finance, accounting, and detailed data analysis, saving hours weekly via custom and scheduled email reports. Many highlight an intuitive interface and exceptional, fast support that builds tailored reports, calling it reliable and worth every penny.

March 9, 2021

Better Report has really improved our shop. They set-up many custom reports for us for us to help track customers buying habits. They can pretty much measure anything and once the report is built you can run it whenever you want. This is helping us to tailor offerings to certain customers. We now know if a customer purchases x then they are likely to buy y. This helps us target promotions. My recommendation would be to take advantage of the 14 day free trail. Ask the support team (they are very responsive) to make your dream report and see how you like it! Nothing but good things to say about this app and team.

hojohomedelivery.com
United States
3 months using the app
Edited August 26, 2019

BETTER REPORTS INDEED. This app is 100x better than Xporter and 25x better than the native shopify reports. I use this daily about 20 different times for anything I need to know. It allows you to pivot however you want, look across multiple data tables which is AMAZING. and it's FAST -- it generates right in front of you and you don't have to wait forever and a day for it to render. Our whole company is now using it.
Also, if you need any custom fields or have questions how to display information, support has been SUPER helpful and pretty quick to respond.
This is my new favorite app. I don't know what I would do without it!! Get this app!!!!!

TomboyX
United States
11 months using the app
February 24, 2022

This app makes life and reporting in Shopify so much easier! It allows details and info that you just can't get from Shopify as designed (one of many things you can't get from Shopify as designed.......but I'll leave that for another day!) Anyways, it's been a great help for us in determining several analyses that we needed. The only reason for not being five stars is that there is a learning curve. Not certain if it could be more user friendly or smoother in creating reports or not. So aside from the learning curve, it would be 5 stars. Also - shout out to their support people. They actually DO respond and reach out to you which beats many other apps. Thank YOU!

DopeBoo
United States
About 2 months using the app
May 7, 2020

It's difficult to put into words how good the customer support is on this app and Kritesh in particular has been outstanding. Having tried another app and wasted 4 weeks of inaccurate reports and poor communication and interpretation of our needs from the other app developers, we chose BetterReports and could not be happier. It is a powerful app that has achieved things we were told were not possible by the other app developers. They are super-quick in replying and we've never had to clarify our requirements beyond the initial request - they've always got it spot on, first time. I cannot recommend it highly enough if you're looking for a reporting tool that meets complex needs and the very best in customer service response.

ColouredBottles
United Kingdom
2 months using the app
January 7, 2022

I've been searching and trying reporting APP's on Shopify for awhile now. I stumbled upon Better Reports the other day. I added this App on the 14 day free trial. I was instantly blown away by Better Reports with the very first reports (of the 60) they offer that I tried! I, also needed a custom report specific to my products. Better reports responded within an hour, they also created a custom report for me within that same hour. We all know how frustrating it can be continually add 'trial Apps' and so many times, removing Apps before that 14 day trial period ends! Better Reports will save me SO much time getting the information I need! 100% the best App of ALL the other reporting Apps I've tried! Better reports won't be removed after my 14 day trial period!

Snap It Up Jewelry
Canada
1 day using the app
Edited November 1, 2018

This app is fantastic! Highly intuitive, click and drag, with instant results so you can see what your report will look like before it’s done. But the best part, hands down, is the support the team provides. I worked in the IT industry for 16 years and Clement and his team are literally the best support staff I have ever worked with. They are bright, polite, patient and quick to respond. I’ve provided them some tough tasks and gone back and forth with screenshots several times and have never not been able to be provided with what I need. Thank you, Clement, for a wonderful tool for our small business. I literally would not be able to close our monthly books without your incredible app and the support you and the team provide.

~ Ray Rolando

President, Oceans of Calm

Oceans of Calm
United States
11 months using the app
December 12, 2017

Jaw dropping service. Ridiculously competent, personal service.

Every single request I have thrown at Clement has come back with a fast reply with the answers I needed.

Reports are created to spec or he will show you what you need to do for future reference to create your own report.

I have just created a table of sale per product within each vender showing sales throughout the year on a monthly basis - how incredible? This is perfect for seeing sale trends and future stock planning.

Amazing. I have been using Shopify for years and have been through SO many apps for reporting.

The combination of human availaibility and solid coding/reporting is a perfect match.

Hopefully the $149 will pay for itself each month in wise stock choices and sales growth.

Richards Guitars
United Kingdom
1 day using the app
March 21, 2023

Better Reports is nothing short of amazing. I have been using it for a while now and it has completely transformed the way of working in my business. The insights that I have gained from using this app are invaluable, and have helped me make smarter and more informed decisions.
One of the things that sets this app apart from others is the exceptional quality of their staff. Every member of their team is not only incredibly knowledgeable, but also quick to respond to any questions or concerns that I may have. They are always willing to go the extra mile to ensure that I am fully satisfied with the app and the service that they provide.
Overall, I cannot recommend this app enough. If you are looking for a powerful reporting tool to help you grow your business, this is the app for you.

SuperBra
Netherlands
Over 1 year using the app
February 15, 2022

I am so thrilled that I discovered Better Reports. It has made a world of difference. We have atypical reporting needs as a nonprofit, and not only does Better Reports have the capability to get me the reports I need, but the folks who work on the app are amazing! I was a bit turned off at first that you couldn't get phone support, but they are so attentive to email communication that it doesn't matter. I was able to explain our bizarre and specific needs, and they made us custom reports and explained to us what was and wasn't possible within shopify as well as suggested some work arounds to get the info we needed. And, every time I come up with a new need, there they are responding to my many questions. I've loved working with everybody there. You can't go wrong with Better Reports, high value if you need anything beyond shopify's canned reports.

Ruth's Refuge
United States
6 months using the app
April 16, 2023

This App works fantastic!!! We have the Basic Shopify eCommerce plan, but also use Shopify POS for our small retail store. For my retail store, I needed to be able to generate a couple reports where weekly or monthly sales could be run for a specific vendor or product. Shopify Analytics would not give me this option. Turned-out I needed to have the "regular" Shopify plan (not basic) in order to get access to the "better" retail reports! This would have cost me $50 extra per month, at least. For $19 per month, I was able to use Better Reports, to get the exact reports I needed. Saves me $30+ per month by using this App! Also, they give a trial period before starting monthly charges, which gave me time to ensure that the app would be able to generate the reports I needed, which they did. They also will create custom reports for you, if needed. Definitely recommend.

Alpha-Dog Pet Center
United States
9 days using the app