Reviews (139)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a user‑friendly, centralized helpdesk for WhatsApp, Instagram, email, SMS, and more, tightly integrated with Shopify. They highlight strong WhatsApp and Instagram marketing tools like Comment‑to‑DM and end‑to‑end purchase flows that drive sales, plus AI chatbots and automation that resolve most queries and take orders. Merchants praise the CRM, segmentation, analytics, and proactive support, citing high ROAS and better retention.
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The team at Bik is very supportive and willing to help in every step. Multiple integrations made automations easier for us. They have great lead generation and gamification features. Bik also helped us fast track customer support which in turn helped enhance customer satisfaction.
