Reviews (138)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a user‑friendly, centralized helpdesk for WhatsApp, Instagram, email, SMS, and more, tightly integrated with Shopify. They highlight strong WhatsApp and Instagram marketing tools like Comment‑to‑DM and end‑to‑end purchase flows that drive sales, plus AI chatbots and automation that resolve most queries and take orders. Merchants praise the CRM, segmentation, analytics, and proactive support, citing high ROAS and better retention.

September 4, 2024

Amazing App, even more amazing team !!!!

Would suggest to try this app, we are sure you wont be disappointed.

Thanks Rajat Vaishnav and whole team.

You guys rock.

Instore
India
3 months using the app
August 29, 2024

Bik is a one-stop solution for all your marketing needs, integrating seamlessly with WhatsApp, Instagram, emails, Facebook, and Messenger. It offers customizable templates, automation, and detailed analytics, making it perfect for personalized, multi-channel engagement. With smooth CRM integration and an intuitive interface, Bik has boosted our efficiency and customer interaction across platforms.

theshimmerhouse
India
2 months using the app
August 2, 2024

It's the one-stop solution that integrates seamlessly with SMS, WhatsApp, Instagram, emails, Facebook, and Messenger. BIK excels at handling marketing across these channels, ensuring a smooth and efficient process. Their unified helpdesk simplifies addressing client queries by consolidating all channels into a single, easy-to-use dashboard. Plus, their team is always open and ready to assist you every step of the way. BIK truly makes marketing a breeze!

Muvazo
India
About 1 month using the app
June 19, 2024

It's truly an all-in-one platform that brings together everything you need in one place.
The layout is clean and well-organized, ensuring that even new users can find what they need without any confusion.
Moreover, the app's functionality is impressive.

KHOJ.CITY
India
3 months using the app
May 24, 2024

Bik is the ultimate app for all your marketing needs. It handles Marketing Campaigns & Automations seamlessly across WhatsApp, Instagram, Email, and SMS. The Advanced Chatbot & Journeys for WhatsApp & Instagram enhance customer interaction, while the Customer Service Suite consolidates Inbox, Messenger, Instagram, WhatsApp, SMS, and Email into one efficient platform.

The Instagram AI feature, with Comment to DM and End-to-End purchase capabilities, is a game-changer. Plus, the Gamification tools like Spin the Wheel, Back in Stock, and Price Drop notifies keep customers engaged and returning.

Bik's robust analytics and responsive support team make it an indispensable tool for any e-commerce store aiming to boost media campaign effectiveness and user engagement.

Lavie World
India
8 months using the app
March 23, 2024

I'm thrilled to share my experience with the BIK app, a rare gem in the realm of customer service and campaign management tools. BIK has transformed my work process, turning countless manual tasks into streamlined, efficient workflows. What truly sets BIK apart is its unwavering commitment to customer satisfaction and responsiveness.

BIK's team (Akansh) is always available and ready to promptly address any queries or concerns. Their dedication to timely support ensures that users like myself can navigate through challenges seamlessly.

Spunkies
India
About 2 months using the app
March 19, 2024

Efficient, intuitive, and versatile!

BIK seamlessly streamlines marketing processes. With its user-friendly interface, comprehensive analytics, and customizable automation features, it empowers businesses to optimize campaigns effortlessly. From lead generation to customer engagement, it's a game-changer for maximizing ROI and driving growth. Highly recommended for any organization seeking to enhance their marketing strategies.

Another super Plus is that their customer support, especially Flossy really did a great job in the onboarding and continuing to solve everything for us on priority.

Setu Nutrition
India
6 months using the app
March 15, 2024

Amazing app, super helpful team! Everything is working smoothly

World of Asaya
India
About 2 months using the app
March 13, 2024

BIK.AI has been an outstanding service provider, delivering exceptional results. Flossy and her team have exhibited remarkable responsiveness and support, ensuring a seamless experience. Their dedication to meeting our needs has been evident throughout our collaboration. We look forward to continuing our partnership with BIK.AI, confident in their ability to consistently deliver outstanding service.

Tata Simply Better
India
21 days using the app
January 25, 2024

Great App for Whatsapp Marketing and audience segmentation.

Milagro Beauty
India
30 days using the app