Reviews (75)
Refine
-
By rating
Terrible experience. Sales plummeted and our ad spend went very high after we onboarded with Blend. We ended up cancelling due to the poor ROAS. After we cancelled, Blend continued to charge us for their platform and 10% of our adwords spend, even though we weren't using their platform. When we disputed it with Blend, the owner refused to refund us. We had to get our bank to block them from charging. Would not recommend.
Expectations are a curious thing—set them too high, and nobody's happy. Just to clear the air, sales didn’t plummet; in fact, during your short time using the app, they actually started growing. So while we appreciate the dramatic flair, it's important to set the record straight.
As for the charges, they’re always retrospective because they’re based on your ad spend—this was explained multiple times. And let's not forget, a founder offered to discuss your experience, but you declined.
Nevertheless—wishing you lots of success in your ecomm journey!
Excellent, highly recommend Thiago and the Blend AI app. I like being able to upload my own creative and check up on the ROAS in real time rather than having to rely on an external agency. Thiago was a great help running me through how it all worked and was always on hand to answer any questions or help optimise my ads. I started with Meta ads and have just transitioned my Google PPC ads to Blend from a digital agency.
Thanks for the fantastic feedback! We're glad you're enjoying the control and seeing results
TERRIBLE EXPERIENCE. Joined Blend extremely excited with their salesperson describing their platform as an AI tool more powerful than Metas algorithm. I joined, my old adds went off and sales completely stopped. It was a week of no sales for our store losing thousands in revenue. Their uncaring staff finally notified me AFTER 1 WEEK it wasn't set up correctly.
You have to connect your Shopify store, google analytics ect, for what reason I'm not sure. They say you need a few months to see positive results. My store already has a lot of data and I assumed Blend would leverage that data.
NOT the case, they told me it has to make its own data, so you are almost starting from scratch again when you join blend.
After around 10 days of paying for a monthly subscription to blend, I decided enough is enough and told them I want out, they didnt have to refund for the month but I want no more charges.
I left them and have been doing great back using Meta and Google again (nothing will beat doing your adds directly on those platforms) (you will also get much better results using an agency if you don't know how to run adds.
Today ( 1 month later) I have received a random charge from Blend after they already took my money for the month before. They have cost our store. We deleted the shopify app as soon as we left them.
SHOPIFY - PLEASE DO SOMETHING ABOUT THIS COMPANY RIPPING SHOPIFY STORE OWNERS OFF. Once the app is deleted there should be no more charges, it is ridiculous that Shopify promotes a company like this in their app store.
Everyone reading this review and considering this company, this app might seem easy and convenient, but your SALES WILL SUFFER.
Look elsewhere guys.
Thank you for taking the time to share your feedback. Although there are several inaccuracies in your review, we also understand that ecommerce can be challenging. When a store is trying to grow, it's important to follow basic principles.
We always strive to help our clients succeed, We wish you the best of luck in the future
Blend has been incredibly beneficial in enhancing our store's online presence. It's perfect for those who want to handle their online advertising in house and not take on the costs of an agency. You can begin with a smaller budget and still see returns. Then tailor the budget as you see fit.
Working with the Blend team has been a fantastic experience. They are very supportive and always ready to offer advice on the best content for our advertisements.
After huge success using Blend with another online store for our business we decided to try it on another brand. You don't need the budget dollars for an agency and the personal service from the Team is exceptional, nothing seems to be too much bother. Sales have increased and you see results in days not weeks!
Blend has been a game-changer for us, with especially strong and growing roas on ads from our product feeds across Google and Meta in particular. The Team have been hyper-responsive since day one and I am v grateful also for the sophisticated technical inputs and AI-assisted optimisations. Where previously we relied on expensive agencies who made little impact beyond reciting a monthly performance report, we're now able to use that same money towards our advertising, and to spend more again because we're running profitable campaigns.
It's been a privilege to help and watch the brand go from strength to strength! - thank you very much for taking the time to write about your experience
This app is absolutely insane!
I have advertised with Facebook since it started, doing it all myself without even making a sale. Then I was contacted by BlendAI and was immediately interested, but also thought it was too good to be true - How wrong I was!
Since using BlendAI (7 Months ago) I am making sales from my ads and my revenue has quadrupled which is unbelievable as I never though ads actually made money until I started using this amazing app.
Even if you don't have a budget for advertising you can start with a minimal amount and scale your budget up or down when needed, and you can also expand your reach international and on several different platforms.
If you are thinking of getting an agency to manage your ads, I'd suggest trying this app first, as no agency I've had in the past has been able to do what BlendAI has done for my business.
I highly recommend this app especially if you have had no luck with expensive agencies, advertising yourself, or are like me and just can't work it out completely.
The team a BlendAI are also there to answer all your questions and guide you through the set and process.
Love having you onboard! and glad we could help grow and scale your store :)
What an amazing piece of software. It helped us tremendously in building our online presence for our store. If you lack the know how of advertising on-line and don't quite have the budget for an agency, this is definitely a must. One can start with a small budget and still get good returns. We even had to scale back our budget a bit, as there was so much demand for what we were doing.
Galina and her team are great to work with. Very helpful and always willing to make suggestions on suitable content for Ads.
Thank you so much for your kind words! We think Galina is pretty good too ;)
The team at BlendAI go above and beyond, always willing to jump on a call and answer any question. Also massive help in the back end of things like when ads get rejected etc. After 3 months with Blend, we have seen ROAS of up to x 20 which is awesome for us. Highly recommend if you are a small, medium or even larger business with no in-house ads manager - they have your back!
For once marketing that works within a cost effective framework. We found Blend to be great team and Galina especially helpful and Michael an obvious smart guy who knows what he doing and happy to take on modest budgets and work up rather than risking big investments from the start..They have managed to return ROARS 10x plus consistently and the marketing seem to be going from strength to strength even in our seasonally quieter periods which up to now has been the period we have used their services so really looking forward to the busier end of year using this platform as an integral part of our online marketing .
No tickets required here communication really good either by phone, email or google teams meeting cant recommend higher with our experience so far.