BON Loyalty Program & Rewards

amazing app covers all our requirements , amazing suggestions team and support team, Ame helped us a lot throughout the setup and smooth onboarding process

Hazel was terrific.
I hit her with a complex technical issue I was encountering.
She cut through all the noise and found the simplest solution.
Well done Hazel.

We had this app recommended to me as it works in well with Judge.me and Klaviyo. So far, it is pretty simple to work with and the Support team has been amazing, they have been available to us almost instantly each time we have used their Live Chat feature. Thank you to Hazel for her amazing help.
Our only feature request is that custom CSS should be built into every pricing structure, not just the Growth plan as it should be easy for stores to have the fonts and styling to match their store as much as you can - whether you are a small business or a larger business. But their support is helping me now to work through getting this enabled for us, which we are super grateful for.

Excelente aplicación para programas de fidelización. El soporte fue muy rápido y profesional. Muchas gracias a Ame, quien me ayudó paso a paso hasta dejar todo funcionando correctamente. La recomiendo totalmente.

BON Loyalty has been a great app for our Shopify store. The support team is very responsive and helped us solve our widget configuration quickly. Special thanks to Ame for being patient, professional, and providing excellent assistance. Highly recommended!

wonderful! hazel customer rep resolved my issue super fast

Great customer service from Hazel!

Excellent support! Full loyalty features work great for my cross-border shops, highly recommend for multi-store merchants.

Bon Loyalty offers a competitive price for the number of features included, and their built-in translation functionality is a real advantage compared with many other apps in this category. Their chat support is also responsive and usually willing to help, which is appreciated.

However, I am giving 3 stars for two main reasons.

First, the app is not very intuitive to navigate. Many configuration settings are difficult to find, and the structure of the app can feel confusing. Support explained that this is partly because the app has many features, but in my view, if merchants cannot easily find or properly use those features, then the value of having so many features is reduced. Thankfully, their chat support can often help guide users through the app, but the app itself should be easier to understand and configure without needing support so often.

Second, the support team does not always seem to have deep technical knowledge of the app or Shopify behavior, and this can lead to misleading answers. For example, we asked about the “Refer a Friend” landing page flow. After a user clicks the referral link and signs in, the app was sending them to Shopify’s default login page and leaving them there, instead of bringing them back to the referral page. This breaks the user journey and makes an important referral feature much less effective, because the customer can easily get lost and fail to complete the process.

The initial answer from support was that this was due to Shopify’s technical limitations and that they could not control the authentication process. However, this was inaccurate. Shopify supports a simple return URL parameter that can bring the user back to the original page after login. We implemented this ourselves in around 30 minutes. After that, support acknowledged that their answer had been incomplete and said they would share it with their development team. Hopefully this will be corrected properly in the app.

Overall, Bon Loyalty has strong potential, especially because of its pricing, feature set, and translation support. But the app needs a more intuitive interface, and the support team needs stronger technical knowledge, especially when merchants are relying on them for important customer-facing flows.

We migrated our loyalty program from Wix to Shopify and BON made it painless. The free plan covered everything we needed (sign-up bonus, points per purchase, referrals), and the support team — especially Ann — was outstanding: she guided us through importing 380+ customer point balances, suggested a smart workaround for the sign-up bonus issue, and completed the import the same day. Highly recommended for anyone migrating an existing loyalty program.

Fantastic experiences with Hazel & Ame! They are always so quick to respond and genuinely helpful whenever I have questions. Outstanding customer service!