Buddha Mega Menu & Navigation

Great menu additional, however their customer support is nearly nonexistent. I emailed Roxana a few times and all I got was "sorry I can't help you". When all I was asking for is a small CSS tweak. I literally couldn't even get a simple recommendation or guidance at all, not even a "hey try this, or did you look here?".

Probably the first developer that I've encountered that refused to help me, so I am a bit disappointed.

We've been using this app for some time with no problem, recently we've learnt that the app currently does not support the internet browser Safari due to Apple changing some specifications. I know this is something they are currently looking into, and when I enquired about the issue, they were super efficient with their reply, and detailed information which helped. This is definitely a 5 star app once the Safari issue has resolved. It does work on all other browsers.

Mega Menu gives you something which Shopify simply will not give you: Professional looking and easy to customize menu.
If you have a lot collections in your store it is frustrating and almost impossible to organize them, keeping it simple, clear and easy for your customers to navigete...well it was :) With Mega menu we do not have this problems anymore.
And it is blending in our theme nicely.

I would also like to mention great customer service without whom even great app is not worth to buy and use.

Great job guys!

It works - but if one doesn't need the app anymore there are no clear instructions or warnings on how to get the app's files and code that it leaves behind in your theme.

The developer says that Shopify does not allow them to touch the code on one's site, but other apps I have installed - they do adjust the code if asked.

There were about 10 items left in the code after Mega Menu was deleted from my store. Most of them were empty files but there were some lines of code that needed to be removed,

I had to contact the developer by e-mail for the names and code lines in order to uninstall them and keep my code clean. I did not see any obvious instruction or notice about this on their app page.

I think the developer would do better if they clearly and directly placed instructions on their app page of what is left behind when it is uninstalled and where to find it in order for the user to have clean code and no content files left behind.

And if the files are kept there to save the navigation previously made, then Buddha should have that option to save it in their console, not our personal files.

does not display menu properly. Shows mobile menu even when on desktop...not usable as is. Had to shorten the menu. Otherwise, nice app.

Menu is great but support and documentation is lacking. I've sent email and has been waiting for a response. Yes I get that it's been only a day but in this days and age 24 hours for a support question to be answered is unacceptable.

Follow up--Super snippy support. Again, I think the app is nice, not crazy about the support before and even more so now.

Re the documentation, the only thing I can see is the tutorial which explains how to set things up, which is easy enough. However it doesn't explain any other issues that might come up. A FAQ section explaining most common problems would be useful.

Update-I'm changing to a 3 star because it's really one of the better ones available on Shopify. Pretty intuitive. Still some issue with mobile which you have to contact the app developer to fix.

We installed the app onto our website and after doing some updates to our homepage banner and header the app failed. We were having issues with it displaying on the homepage, specifically with the Google Chrome browser. I encourage anyone who uses this app to be sure that it is functional across all browser types. There were issues with timely communication with the support team because they are on a GMT timezone which is not helpful. In addition, support team told us one that their developers were away and then two when he/she came back apparently did not see an issue on their end. However sadly enough the collaborator account that we set up with them had the status "Never Logged In". That was upsetting to see because it simply translates to the idea that they were never looking into the issue to begin with. Luckily for us, we are now working on a custom mega menu through a Shopify expert at an extremely low flat rate. I suggest this to potential clients as this is a cost effective route. In addition, you do not have to worry about the trouble of having to troubleshoot potential mishaps with the app.

Removed the drop down menus from website after the longest time with no issue very disappointing!!!!

If you have a product with multiple variants, do not use this. It did not allow my customers to add other variants to cart except for the 1st one in the order. Not recommended. After I uninstalled, the code was still left in my theme resulting in me having to pay someone to find the issue and remove it for me.

We have submitted over a dozen help tickets using this app. Today we submitted one because our collections weren't showing despite restarting the app numerous times. The support specialist wrote back that "it isn't the app. We did a reset anyway, but you need to close and open the app again to show your new collections." Uhhhhh, firstly, we have closed it and opened it several times, on different browsers, and this continues to be a problem. The only reason we have kept it is because we are afraid to lose all of our menu data if we switch to another Menu app. My biggest gripe is that they will randomly do service for several hours (without notice) and the app isn't usable during that time, which means you cannot add new products to your website. That's really inconvenient when you're on a time schedule for new product launches. Multiple times our new product launches have had to be postponed because of whatever maintenance or glitch there is in the app. We are definitely looking for a better app to handle our menus.