Kitenzo ‑ Bundle Builder

Kitenzo ‑ Bundle Builder

Reviews (264)

Overall rating
4.3
Counts per rating level
  • 75% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app boosts revenue and average order value, especially by turning slow‑moving or accessory items into attractive bundles. They use it for “build your own” gift boxes, decor sets, and multi‑flavor packs with step‑by‑step rules and quantity limits. Features like dedicated bundle pages, single- and multi-SKU support, and split SKUs on invoices are praised. Support is described as fast, patient, and highly helpful over years of use.

February 6, 2023

the UX interface makes it so easy to build out bundles. and the support team is absolutely amazing. Have seen it increasing our AOV orders, so I'm excited to launch seasonal promos and BYOB bundles moving forward!

Wink Formula
Singapore
11 months using the app
Kitenzo replied February 6, 2023

Thank you so much for your 5* review, Wink Formula! It's awesome to hear that you've found the app super easy to use and enjoy the UX interface - ensuring the design is accessible is a big priority for us! It's also incredible to hear that you've seen an increase in AOV with Bundle Builder - we can't wait to see more of your bundles live! We will pass on the lovely feedback to the support team, and I'm sure they'd be more than happy to hear from you again if you needed any further assistance! Happy bundling 🙂

November 4, 2021

Exactly what I was looking for! I was able to offer several items in one bundle with no limit! The layout is clean and matches the store. Support is also great and super helpful! It's a must-have app and well worth the cost.

Douglas Lynn
United States
2 months using the app
Kitenzo replied November 4, 2021

Thanks for your 5 star review! So happy to hear Bundle Builder was able to fit your requirements for bundling, and that you got the support you needed from the team here at Eight. Anything else you need, just let us know - we're here and happy to help! :)

June 7, 2021

Handsdown the BEST app for easy and professional product bundles! We use Mintsoft as our 3PL and I struggled to find an app that would feed through bundles until now. The support team are incredible, so helpful and knowledgable and nothing is too much trouble. Wish I found this app years ago!

Spectrum Collections
United Kingdom
5 days using the app
Kitenzo replied June 7, 2021

Wow, thank you for leaving such a wonderful review! We're so pleased to be the best bundling app you've tried, and we're really proud of how well Bundle Builder works with third-party systems. Feel free to reach out if there's anything else you need (incidentally, our Customer Support Manager is a huge fan of your Disney collection and is especially keen to help!) - thanks again, and take care.

September 21, 2020

I'm just now setting up this app - I'm excited to use it because it's the only app I've found that will report by product SKU, rather than by bundle. So far the customer service has been amazing - step-by-step instructions to make the design tweaks I was looking for. It's such a breath of fresh air to get support like this!

For Now
United States
About 1 month using the app
Kitenzo replied September 21, 2020

Thanks so much for your 5 star review! We've been working hard on our documentation, so glad you have found it useful. Anything you need, let us know, we're here and happy to help :)

October 2, 2020

Awesome, awesome, awesome. Worked out of the box, super easy to set-up without much help (though they have a fairly extensive onboarding / help docs). Lots of customizations and uses your site's existing styles. Looks sleek on the site, loads relatively quickly (doesn't look like a "third party app"). Eager to see how customers use it!

Tekuno
United States
16 days using the app
Kitenzo replied October 13, 2020

Thanks so much for your 5 star review, and so glad you're enjoying using Bundle Builder. Hope your customers enjoy using it too! :)

January 5, 2023

I was looking for a specific layout for my bundle and couldn't figure out how to get what I wanted. I reached out and waiting a few days to hear back. I work in customer service so I understand the need to be patient some times with this. someone reached out and a matter of minutes had the app doing what I was looking for! Very pleased with their customer service!

Create Cafe
United States
5 days using the app
Kitenzo replied January 6, 2023

Thank you so much for leaving us a review! We're super glad that we could help you achieve exactly what you were hoping for with Bundle Builder and your build your own macaron boxes! We'd love to hear from you again if there's ever anything else you need - just drop us a message :)

August 8, 2022

Absolutely fantastic product! Was a little hard to wrap my head around some of the settings to get the look and functionality right for our customers, but the excellent customer service and assistance provided by the team is brilliant and all issues were resolved promptly and professionally.
Better descriptions for the settings is all this app is missing and why I have not given it a 5 star review

Off-grid Collective
New Zealand
Kitenzo replied August 11, 2022

Thanks so much for leaving us a review! We're so glad that you're enjoying using the app, and that the team have been able to assist with any issues you had. We'll definitely take your feedback regarding the descriptions on board, and would love to get some more input - a member of our team should be in touch soon to ask!

February 10, 2021

Only used a week, but have seen double the sales for our Build Your Own Smoothie Kit— so it's def working! The support had been great as well— super helpful and willing ti troubleshoot with you instead of saying "you'll have to hire someone else to do that." Def worth testing!

Simple Green Smoothies Official Store
United States
11 days using the app
Kitenzo replied February 10, 2021

Hi there Simple Green Smoothies. Great to have your review and feedback on Bundle Builder! Thank you for the 5 stars and glad our app is working so well for you! If you need us at any point, please feel free to reach out to us.

July 18, 2022

We've been using this app for about 2 years now. Works great, easy to implement and customers on our store can use it really easily. Works well for our offers. We recently changed shopify theme and had a really minor thing show up, button padding leading to slight button text misalignment in the app, and we received really great support. The team got back to me and went over and above, adding in a fix for this. Really appreciated the assistance. Totally recommend.

The Wellbeing Store
Australia
About 2 years using the app
Kitenzo replied July 19, 2022

Thanks for your review! It's always great to see one of our long term customers is still enjoying the app, and we're glad to hear the team were able to sort the button padding for you!

We're always here to help, so if you need anything else, just drop us an email and we'll get right back to you!

August 22, 2020

I do believe the app works as described. You will want to read carefully about multiple and single SKU bundles as there are pros and cons of both. We did have issues with single SKU bundles creating ghost products on our site, but Agile did help us understand that the multiple SKU bundle was a better fit for our needs. However, for other reasons, we decided to stay with single SKU. While the app does deliver a way to bundle products together, the customer service is significantly lacking. Most recently, we have been completely ghosted by Bundle Builder's support team after many attempts at contacting them. At first, they were responsive, but since, have ignored multiple requests for help with troubleshooting. As I've read the reviews, this seems like a recurring theme so please take this into consideration when deciding which bundling app to use in your shop.

Fancy Feast US
United States
7 months using the app
Kitenzo replied August 24, 2020

Thanks for your review, and highlighting the difference between Single and Multiple SKU bundles. This is fairly new functionality for the app, and something which brings more power and functionality to bundles. There are subtle differences and limitations to each, as you mention, so it's important to choose the right one for your store.

Apologies for the lack of contact from the support team here, we're looking into what happened to the emails you sent through, but in the meantime, i'll personally ensure that the team get in touch ASAP so we can figure out the last things needed to get you up and running.