Captain Shipping Protection

Captain Shipping Protection

Reviews (314)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is easy to install and start collecting premiums right away, with a clean, fast interface. Support is praised as extremely quick and helpful, often fixing issues or customizing widgets within minutes via live chat. The shipping protection is seen as reliable, boosting customer confidence and simplifying lost or stolen order claims, while generating extra revenue, increasing AOV, and letting merchants keep unused premiums.

Edited June 9, 2026

Captain Shipping Protection app is simply fantastic! Provides peace of mind with excellent customer service. Top notch indeed!!

Siesta Hammocks
Australia
Over 3 years using the app
March 6, 2025

fast, and good help from the support!

Flexxfashion
Netherlands
9 minutes using the app
August 30, 2024

A very simple and effective app. The app is very user-friendly. Many thanks to the support as well as to Jane who completed my request very quickly. Thanks

lautux
Germany
About 1 hour using the app
June 29, 2024

This app is great. The customer service responded quickly and the service is very good. Thanks for the kindly help from Mig:)

CaseMe
Hong Kong SAR
16 minutes using the app
May 30, 2024

Nice app, super simple integration and nice customer support.

Feu&Co
Canada
32 minutes using the app
November 23, 2023

muy buena atencion, me ayudaron a quitar la leyenda, y me desbloquearon el uso de mis propios logos

1Iron Trendy
Mexico
24 minutes using the app
October 9, 2023

This app is great, it is easy to configure and it works perfectly.
Furthermore, the help center has very efficient and helpful staff.
If you are looking for an app to create an internal insurance, Parcel Panel Insurance perfectly suits your need!

Shopdecor
Italy
22 minutes using the app
August 21, 2023

moyen de protection parfait, pour les entreprise en affaire, sur internet et assurer un bonne continuité saine dans nos commande.

Enfom Clothing
Canada
About 1 month using the app
November 7, 2022

Sunny, the product manager, called me directly for communication, and within a few hours the app was installed, the widgets were embedded, and it looked great~We also had some business communication, great support + app

Skittles Cottage
United Kingdom
About 3 hours using the app
August 31, 2022

Very simple integration and our customers love having extra protection on their orders. The app is super intuitive and easy to navigate. I love using Captain insure! I can't wait to experience their upcoming features and continue to support them.

KNUCKLEDUSTER
China
About 6 hours using the app
Captain Insure replied September 7, 2022

Dear KNUCKLEDUSTER Team,

It's an honor to get your recommendation!🥰Thanks a lot for your positive review of our APP and Customer Service!

We are so glad that our APP and Customer Service satisfy our users!

Please feel free to contact us with any feedback, we will help you as always!

Thanks again for your support and recognition!

Best regards,
Captain insure Team Sunny