Captain Shipping Protection

Captain Shipping Protection

Reviews (314)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is easy to install and start collecting premiums right away, with a clean, fast interface. Support is praised as extremely quick and helpful, often fixing issues or customizing widgets within minutes via live chat. The shipping protection is seen as reliable, boosting customer confidence and simplifying lost or stolen order claims, while generating extra revenue, increasing AOV, and letting merchants keep unused premiums.

August 29, 2022

This is an excellent app, and I highly recommend it. Over 60% of my store users will be adding shipping protection, which for me, completes a new value that I will keep using, and I believe their upcoming features will be revolutionary and greatly improve my post-purchase processing efficiency.

hahabear
China
3 days using the app
Captain Insure replied September 7, 2022

Dear hahabear Team,

It's an honor to get your recommendation!🥰Thanks a lot for your positive review of our APP and Customer Service!

We are so glad that our APP and Customer Service satisfy our users!

More surprising features coming soon, branded post-purchase pages to delight your customers

Thanks again for your support and recognition!

Best regards,
Captain insure Team Sunny

August 10, 2022

I was looking for a shipping protection app, with premiums managed by myself, and I'm glad I found Captain shipping protection, which is quick to install, easy to use and doesn't damage my shopping cart. If you don't need it, just remove it from the theme.

TFWMGV
China
5 days using the app
August 10, 2022

This is the best app to use inside Shopify regarding shipping insurance, the automated way to embed it, before this we generally needed to claim from the logistics provider as well, now it gives consumers a better understanding that their purchased orders are protected and
pay a lot and more critically the insurance premiums go into our own account.

GTXR Store
United States
About 5 hours using the app
Captain Insure replied August 26, 2022

Hi, Dear GTXR,

Thank you for your patience and support.
We will ensure that the insurance widget runs smoothly, and
looks perfect. Please do not hesitate to contact us with any feedback, we will be here to help you as always!❤️

Your business success is our success!

Kind regards,
Captain insure Team Sunny

March 13, 2026

Works perfect and you can make a lot of customizations

Sølvera
Netherlands
9 months using the app
November 28, 2025

gooddddd!!!!!!!!!!

OXVA.ID
Indonesia
9 days using the app
June 8, 2025

Perfect service even on a Sunday ! Thank you.

France-Tendance
France
Over 1 year using the app
May 16, 2025

Useful and customer service is great and fast

Claw's industries
France
5 months using the app
May 3, 2025

Really good service, so fast and helpful!

Luxday
Netherlands
3 months using the app
May 2, 2025

Rapide dans leur réponse

La boutique Zagaju & cie
Canada
40 minutes using the app
April 15, 2025

Good

iScooter-CA
United States
25 minutes using the app