Reviews (428)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, time‑saving way to manage chargebacks and fraud. They highlight excellent 24/7 support that’s fast, patient, and clear during onboarding and setup. Automated dispute handling, evidence compilation, and prevention alerts reduce stress and improve win rates, even on difficult cases. Merchants find the dashboard intuitive, setup easy, and integrations smooth, calling it a must‑have for focusing on business growth.
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Very helpful team
Carla was great
Customer Support is 5 stars
I had already left a one-star review, but I deleted it because they refunded me and promised things would be resolved. Unfortunately, I’m back because nothing has changed.
Chargeflow offered “no charge until December 31, 2024”, but they kept charging me even after I deleted the app in January.
Now it’s April and I’m still getting charged €90–€100 every month, with no clear explanation. In 2025, I only won one chargeback, so I have no idea where these fees are coming from.
Stay far away from this app – it’s misleading, overpriced, and dishonest.
I will do everything I can to report them to Shopify and make sure no other merchants fall into the same trap.
Hi Marini,
thank you for coming back to update your review, and we're sorry the situation wasn't resolved the first time around.
Our customer experience team has personally reached out to you directly to go through your billing history and make sure nothing is outstanding.
The Chargeflow Team
el servicio fue muy bueno, entiendo exactamente la problematica que teniamos y me ayudo a entender como funcionaba chargelflow y todo lo que se podia sacar de esta app
Excellent customer service I got helped right away! 10/10 rating.
Amazing team and easy setup.
App lags constantly.
Hi Kaomi Hair Haven,
thank you for sharing this, lag isn't something you should have to deal with day to day.
We've checked things on our end and things look like they're running as expected, but we'd love to confirm that on your side too.
Our customer experience team has personally reached out to you directly to make sure everything's running smoothly.
The Chargeflow Team
I am impressed good job.
the best service, super easy easy to setup
