Reviews (423)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this app as easy to use and well designed for managing disputes and chargebacks. Many highlight fast, 24/7, highly personalized support and smooth onboarding with step‑by‑step guidance. The AI‑driven automation that builds and submits detailed evidence files is praised for saving time and improving win rates. Merchants value its customization, chargeback prevention tools, and peace of mind as their businesses scale.
Refine
-
By rating
Great service!
We just set up our account with Chargeflow and it was an easy and seamless integration. I set up a call with Ben to walk me thru the first initial chargebacks we received and he was very helpful, guiding me thru the platform and providing tips on how to optimize the software to best cater to our business needs.
Not satisfied with results. We are losing chargebacks that were fraudulent
Hi Electron Colloidal,
Thank you for the feedback, and apologies for the slow reply here.
Fraud-reason disputes are the hardest category in chargeback recovery and outcomes vary a lot by account — which is exactly why we'd rather look at your specific numbers than answer in general terms. We would like to pull a full win-rate breakdown by dispute reason for your account and walk through your fraud cases with you individually, so we can see what's happening on your disputes rather than guess.
You can reach us directly at support@chargeflow.io and it comes straight to us.
The Chargeflow Team
amazing customer support
great app, and support fast support.
10/10 service from the Chargeflow team
Great app. Easy to use, win rate has been high for us, and they have great customer service. Ben helped me out and answered my questions quickly and thoroughly.
Ben was incredibly helpful and patient and has been walking me through the onboarding process seamlessly and the integrations of this are amazing
An excellent service for handling disputes. They are very precise in explaining what documents to provide, how to respond, and how to handle the situation in general. I highly recommend it to everyone.
Chargeflow is amazing! I received a chargeback from someone who tried to scam me. I am so thankful I had Chargeback. I contacted them immediately through their chat and Jason helped me quickly. He was very reassuring and told me everything I needed to do. Follow up and communication was prompt and efficient. Hoping this appeal turns out in my favor. :)
