Reviews (429)

Overall rating
4.5
Counts per rating level
  • 91% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a reliable, time‑saving way to manage chargebacks and fraud. They highlight excellent 24/7 support that’s fast, patient, and clear during onboarding and setup. Automated dispute handling, evidence compilation, and prevention alerts reduce stress and improve win rates, even on difficult cases. Merchants find the dashboard intuitive, setup easy, and integrations smooth, calling it a must‑have for focusing on business growth.

April 3, 2024

I haven't used their actual services yet but I have received great help from Mariane over their chat. She has been invaluable in her instructions, explanation of various features of the app and she has put my mind at ease with regard to a claim that I may come against. Now I feel confident that I am protected against false claims

The Chargeflow app and Mariane are both highly recommended !!! Thank you, Mariane !!!

COLORADDICTED.COM
Greece
7 months using the app
March 21, 2024

In today's fast-paced business landscape, time and money are invaluable resources. Chargeflow is a revolutionary tool that simplifies the management of payment disputes and helps businesses reclaim their time and resources. We have loved having them completely take over our Chargeback process completely. THANK YOU - you need to get this app for your company!

Echo Water
United States
2 months using the app
January 31, 2024

I required some help and advice today, which I found very helpful.

Clownfish Games
United Kingdom
4 months using the app
September 26, 2023

Chargeflow has been an absolute joy to work with. Highly recommend.

PhysioTru
United States
5 months using the app
Chargeflow, Inc. replied November 9, 2023

Thanks a lot!

Handling disputes is a real annoying chore, I'm glad you can now keep growing your business while we cover your back from chargebacks.

Edited August 15, 2024

Thank you, Boaz, for your help and support! Great people and service, Great app they won plenty chargeback for us.

Jarlia By Jolina
United Kingdom
About 2 years using the app
Chargeflow, Inc. replied September 12, 2022

Thanks for your warm words!
We focus on eliminating the big issue called "chargebacks" from your to-do list. Always here to help.

January 5, 2026

The staff carefully answered my questions

Zalunas
Hong Kong SAR
About 1 month using the app
October 23, 2025

Ce sera un plaisir de laisser une évaluation 5 étoiles. Votre accompagnement a été exemplaire et je suis très satisfait du service offert par votre équipe. Merci encore pour votre soutien

Softeint
Canada
3 days using the app
June 17, 2025

Extremely Professional and very informative .I can say clearly that Maria is my favourite POC . Thanks for the great work 5 stars

Rios Future Shop
Portugal
About 1 hour using the app
May 26, 2025

Great app, great experience. Handled my first chargeback very smoothly wich resulted in a win right away. Would recommend this app to every merchant on Shopify. Great job guys.

Fiorra
Netherlands
About 1 month using the app
May 15, 2025

Chargeflow makes chargebacks so much easier. The app is easy to use and works great. Special thank you to Carina and Anton for the amazing customer service!

Sonic Brush®
Poland
Over 1 year using the app