Reviews (429)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a reliable, time‑saving way to manage chargebacks and fraud. They highlight excellent 24/7 support that’s fast, patient, and clear during onboarding and setup. Automated dispute handling, evidence compilation, and prevention alerts reduce stress and improve win rates, even on difficult cases. Merchants find the dashboard intuitive, setup easy, and integrations smooth, calling it a must‑have for focusing on business growth.
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Goeie app, gebruiksvriendelijk en simpel, en bovenal een perfecte klantenservice die altijd voor je klaar staat, zeker een aanrader
Thanks to Mariane for her help. She responded quickly and professionally, and processed the refund promptly. I really appreciate the fast response and support. Thank you for your assistance!
Great app, they are very efficient in defenses and the support team is very helpful.
This company just double charges me twice the same chargeback 2805,36$ !! Crazy, I have to escalade to shopify billing team to get a refund. I suggest to avoid this company.
Hi Bijoux Medusa,
thank you for flagging this. A duplicate charge is something we take seriously and want to make right.
Our customer experience team has personally reached out to you directly to confirm the status of your refund and make sure this is fully resolved.
The Chargeflow Team
Asking for unnecessary permissions and information that is not relevant to apps performance. also don't have an explanation as to why they need to know our payouts. *update*
Since we posted this review the team have contacted us explaining in more detail as to why they need access to certain parts of our Shopify store. When we first reached out to their customer service regarding the access, they didn't have an explanation, hence the low score review. However, they have really dedicated themselves to clearing up the misunderstanding, educating their support staff and gone the extra mile informing us the customers. Thanks for clearing everything up :)
Hi,
It's Ariel here, CEO of Chargeflow
I'm sorry you are feeling that way. At Chargeflow, the data privacy of our merchants is at the core of our business. We only ask for access that help us improve our solution to better serve you and other merchants. We're also implementing SOC2 controllers and have a zero-trust policy in place, which demonstrates our commitment to data privacy.
From the moment you have placed this review, our team have worked extra hard internally to improve our onboarding process, with improved clarity on why we send a collaboration access request.
We have recently published a new article in our Help Center explaining why exactly we need every scope of approval from you to help us automate your chargeback process and better manage it.
I appreciate the feedback and I want to thank you for that as our new merchants will now be able to have better experience thanks to this. We're a young startup with large ambitions to help Shopify merchants and other businesses.
You can reach out to me directly if you ever need anything, or have any concern.
I wish you all the best,
Ariel
Great App and great people! It saves me a lot of time to outsource handling Chargebacks to Chargeflow.
Thank you for the kind review, I am glad you are happy with Chargeflow!
Great customer service and solution. Communication is top notch. The dashboard is very clear. Happy to be working with Chargeflow to handle our chargebacks!
We appreciate you warm words!
Handling chargebacks on your own, along with the rest of your business chores, can be very complexed and messy. We are here to prevent the frustration that might arise with doing so, and to save you a lot of time and money.
There app looks really great ! I don't have a lot of chargeback for now, but I think they will certainly help me a lot ! Plus the support team is extraordinary ! You install the app (that is free) and the next day you already have an onboarding call with the person that will help you if you have any issues :)
We appreciate your awesome review - thank you!
Chargebacks are an issue you want to have after you assure it's fully covered, so it's great you've installed our app in advance.
Always pleased to help on the spot, as we understand that behind every successful business there's an owner who needs to now he has full and quick support.
Fantastic app for to manage customer disputes. very responsive and professional thank you I recommend!
Thank you so much!
Along with our superb technology, we are dedicated to provide the best customer service to you, as our client.
Perfect. Amazing support, especially Carla is outstaning and very helpful.
